Personal Banking - Relationship Banker I

About Us

It starts with our culture. We believe common sense should be common—where things run smoothly, people do what they say, and banks offer only what you need. Our Bankers see clients as individuals: dads, moms, graduates, business owners. We focus on Relationships, Fairness, and Simplicity®.

Beyond banking, we make an impact through community growth, revitalization, and sustainability via investing, grants, and volunteerism. Equity, Diversity, and Inclusion are core to our culture, ensuring all associates feel welcome and empowered. This role is ideal for someone building a finance career, with training, coaching, and advancement opportunities.

Responsibilities

• Build and maintain relationships with clients and business partners.
• Provide exceptional client service to a diverse audience, introducing new products, services, and digital solutions.
• Demonstrate strong knowledge of mortgage, business, and installment loan options, and provide financial/credit services.
• Assist other departments as needed, fostering rapport with clients and associates while treating everyone with respect.
• Handle detailed work efficiently and correctly within established guidelines.
• Actively participate in maintaining bank policies and procedures.
• Utilize technology (tablets, smartphones, laptops) to deliver solutions.

Requirements

• High school diploma or equivalent.

Desired Skills

• Previous banking, cash handling, or financial service experience.
• 6+ months of successful sales experience.
• Bilingual language skills.
• Passionate, motivated self-starter with a strong work ethic.
• Ability to educate clients on banking products and digital technologies.
• Logical thinking and sound decision-making in analyzing situations.
• Ability to multitask and handle multiple computer/software systems.
• Proficiency in calculating figures (e.g., cash back, percentages).

Work Environment

• Culture prioritizing people, clarity, and simplicity in decision-making.
• Meritocracy-driven growth opportunities within the role.
• Physical tasks may include grasping, pushing, pulling, lifting, bending, and raising arms overhead.
• Flexible scheduling as business needs allow, with occasional overtime (typically ≤5%).

Incentives & Benefits

• Eligibility for a scorecard-based incentive plan, increasing compensation quarterly based on performance.
• Comprehensive benefits package: insurance, 401k, associate stock purchase program, paid time off, and banking perks.

The Bank provides reasonable accommodations for qualified applicants/associates to complete the application process or perform essential job functions. Equal opportunity employer; drug-free workplace.