Personal Banking - Relationship Banker I

About Us

It starts with our culture. We believe common sense should be common—things would run smoothly, people would do what they say, and banks would only sell you what you need. Our Bankers see clients as individuals: dads, moms, graduates, business owners. They understand life’s complexities and offer simple solutions built on Relationships, Fairness, and Simplicity.

Beyond banking, we make an impact through Equity, Diversity, and Inclusion. We promote community growth, revitalization, and sustainability through relationships, investing, grants, and volunteerism. We strive to create a welcoming, empowered workplace where every associate feels valued and can thrive.

This role is ideal for someone building a finance career. We provide training, coaching, and clear advancement opportunities as you demonstrate success.

Responsibilities

• Build and maintain relationships with clients and colleagues.
• Communicate effectively to motivate and respond to others’ needs.
• Handle detailed work quickly, correctly, and efficiently within established guidelines.
• Uphold and reinforce bank guidelines, structure, and policies.
• Provide exceptional service to a diverse client base, introducing products, services, and digital solutions using tablets, smartphones, and laptops.
• Demonstrate strong knowledge of mortgage, business, and installment loan options, and provide a broad range of financial and credit services.
• Assist other departments as needed, build rapport with clients and associates, and treat everyone with respect.

Requirements

Minimum Requirements:

• High school diploma or equivalent.

Desired Skills:

• Previous banking, cash handling, or financial service experience.
• 6+ months of demonstrated successful sales experience.
• Bilingual language skills.
• Passionate, motivated self-starter.
• Passion for educating clients on banking products and digital technologies.
• Strong work ethic and ability to complete work accurately.
• Logical thinking to analyze situations and make sound decisions.
• Ability to handle multiple tasks simultaneously.
• Proficiency with multiple computer and software systems.
• Ability to calculate figures such as cash back and percentages.

Work Environment

We value people as our greatest asset and prioritize clarity and simplicity for associates and clients. Decisions are made efficiently, fairly, and locally, with success tied to the communities we serve. We recognize individual needs and support associate growth within their roles.

• Certain tasks may require grasping, pushing, pulling, lifting, bending, raising, and holding hands and arms overhead.
• Ability to work overtime as needed (typically no more than 5%).
• Flexible scheduling based on business needs.

Benefits

• Eligibility for a scorecard-based incentive plan, with quarterly earnings based on performance metrics.
• Comprehensive benefits package including insurance, 401k, and an associate stock purchase program.
• Paid time off and associate banking perks.

Reasonable accommodations are available for qualified applicants and associates to complete the application process or perform essential job functions. Contact Human Resources for assistance.