Personal Banking - Relationship Banker I

About Us

It starts with our culture. We believe in common sense, fairness, and simplicity—principles we call Relationships. Fairness. Simplicity®. Our Bankers understand the complexities of people’s lives and offer simple solutions, seeing clients as individuals, not just numbers. When you choose our Company, you have an opportunity to make an impact beyond our walls.

We are committed to Equity, Diversity, and Inclusion. Through banking relationships, investing, grants, and volunteerism, we promote the growth, revitalization, and sustainability of the communities we serve. We strive for all associates to feel welcome and empowered at work, fostering a positive, results-driven culture.

This position is ideal for someone looking to build a career in finance. We provide training and coaching during onboarding and on the job. As you demonstrate success, there will be opportunities for advancement within our organization.

Responsibilities

• Build and maintain relationships with clients and business partners.
• Operate as an effective communicator, motivating others while being responsive to their needs.
• Handle detailed work efficiently and accurately within established guidelines.
• Provide exceptional client service to a diverse audience, introducing clients to new products, services, and digital solutions using tablets, smartphones, and laptops.
• Demonstrate strong knowledge of mortgage, business, and installment loan options, and provide a broad base of financial and credit services.
• Assist other departments as needed, build rapport with clients and associates, and treat others with respect regardless of status or position.

Requirements

• High school diploma or equivalent.

Desired Skills

• Previous banking, cash handling, or financial service experience.
• 6+ months of demonstrated successful sales experience.
• Bilingual language skills.
• Passionate and motivated self-starter.
• Passion for educating clients on banking products and digital technologies.
• Strong work ethic and ability to complete work accurately.
• Ability to think logically to analyze situations and make sound decisions.
• Ability to handle multiple tasks simultaneously.
• Capacity to work with multiple computer and software systems.
• Ability to calculate figures such as cash back and percentages.

Work Environment

We believe people are our greatest asset. Our decisions are made efficiently, fairly, and locally, with a focus on clarity and simplicity. We support associates in growing within their roles and accommodate individual needs.

• Ability to grasp, push, pull, lift, bend, raise, and hold hands and arms overhead may be required for certain tasks.
• Ability to work overtime as necessary (typically no more than 5%).
• Flexible scheduling as business needs allow.

Incentives and Benefits

• Eligibility to participate in a scorecard-based incentive plan, with quarterly earnings based on performance metrics.
• Generous benefits package including insurance, 401k, and an associate stock purchase program.
• Paid time off and associate banking perks.

The Bank is committed to providing reasonable accommodations to qualified applicants and associates. Equal opportunity is provided to all without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity, or any other legally protected category. The Bank is a drug-free workplace.

Selected candidates must complete a criminal history report, global screen, drug screen, employment credit report, and (if applicable) a driving record prior to employment. Applicants must be legally authorized to work in the United States.