Personal Banking - Relationship Banker I

About Us

It starts with our culture. We believe in common sense, fairness, and simplicity—principles we call Relationships. Fairness. Simplicity®. Our Bankers understand the complexities of people’s lives and offer simple solutions, seeing clients as individuals, not just numbers. When you join our company, you have the opportunity to make an impact beyond our walls through banking relationships, investing, grants, and volunteerism, all while promoting growth, revitalization, and sustainability in the communities we serve.

We are committed to Equity, Diversity, and Inclusion, striving to ensure all associates feel welcome and empowered at work. This position is ideal for someone looking to build a career in finance, with training, coaching, and opportunities for advancement as you demonstrate success.

Responsibilities

• Build and maintain relationships with clients and business partners.
• Provide exceptional client service to a diverse audience.
• Introduce clients to new products, services, and digital solutions using tablets, smartphones, and laptops.
• Demonstrate strong knowledge of mortgage, business, and installment loan options.
• Provide a broad base of financial and credit services.
• Assist other departments as needed.
• Build rapport with clients and fellow associates while treating everyone with respect.
• Operate as an effective communicator, motivating others and responding to their needs.
• Handle detailed work quickly, correctly, and efficiently within established guidelines.
• Maintain and uphold guidelines, structure, and established policies.

Requirements

• High school diploma or equivalent.

Desired Skills

• Previous banking, cash handling, or financial service experience.
• 6+ months of demonstrated successful sales experience.
• Bilingual language skills.
• Passionate and motivated self-starter.
• Passion for educating clients on banking products and digital technologies.
• Strong work ethic and ability to complete work accurately.
• Ability to think logically to analyze situations and make sound decisions.
• Ability to handle multiple tasks simultaneously.
• Capacity to work with multiple computer and software systems.
• Ability to calculate figures such as cash back and percentages.

Work Environment

We are a culture that values people as our greatest asset. Our decisions are made efficiently, fairly, and locally, with a focus on clarity and simplicity for both associates and clients. Our success is tied to the communities we serve, and we strive to meet the individual needs of our applicants and associates.

• Ability to grasp, push, pull, lift, bend, raise, and hold hands and arms overhead for certain tasks.
• Willingness to work overtime as necessary (typically no more than 5%).
• Flexible scheduling as business needs allow.

Incentives and Benefits

• Eligibility to participate in a scorecard-based incentive plan, with quarterly earnings based on performance metrics.
• Comprehensive benefits package including insurance, 401k, and an associate stock purchase program.
• Paid time off and associate banking perks.

The Bank is committed to providing reasonable accommodations to qualified applicants and associates to enable them to perform essential job functions. We are an equal opportunity employer and a drug-free workplace.