Personal Banking Officer

Responsibilities

• Grow and manage a personal portfolio while supporting overall branch growth goals (DDA, deposits, loans, referrals).
• Aid in opening and servicing Personal and Business accounts, ensuring complete and accurate documentation.
• Identify customer needs and recommend appropriate banking products and services.
• Collaborate with internal partners to generate qualified referrals.
• Approve overdrafts, wire transfers, and over-the-counter transactions within authorized limits.
• Support daily branch operations including opening/closing procedures.
• Maintain up-to-date KYC profiles and ensure compliance with BSA/AML regulations.
• Provide a wide range of customer services including account maintenance, document preparation, and issue resolution.

Qualifications

• Education/Experience: Associate’s degree in Business (Finance or Accounting). 4+ years of banking experience required, directly related to servicing customers in retail banking branch operations.
• Skills & Competencies: Ability to understand and implement job related policies and procedures; knowledge of internal bank operations and banking products to cross-sell; ability to handle financial transactions, fraud detection, and customer dispute resolution; experience working in a team (sales and service); high-quality service advocacy; knowledge of the completion of KYC; comprehension of banking laws and applicable compliance regulations; excellent verbal and written communication skills, interpersonal and organizational skills; proficiency in MS Office Software (Excel, Word, Outlook, Power Point, and Teams).
• Priorities: Bachelor’s Degree in Business Administration (Business, Finance preferred) with two (2) years of banking experience, directly related to servicing customers in retail banking branch operations.