Personal Banking - Business Banking Center Manager III

About Us

It starts with our culture. We believe common sense should be common—where things run smoothly, people do what they say, and banks sell only what you need. Our Bankers see clients as individuals: dads, moms, graduates, business owners. They understand life’s complexities and offer simple solutions built on Relationships, Fairness, and Simplicity.

When you join our company, you make an impact beyond our walls. Through banking relationships, investing, grants, and volunteerism, we promote growth, revitalization, and sustainability in the communities we serve. We strive to create a welcoming, empowered workplace where every associate feels valued and can thrive.

This role is ideal for someone building a finance career. We provide training and coaching during onboarding and on the job, with advancement opportunities as you demonstrate success.

Responsibilities

• Work cooperatively with others, building and maintaining relationships.
• Collaborate within the organization, motivating and bringing out the best in others.
• Connect quickly with clients, motivating and persuading them to act.
• Operate at a fast pace, handling tasks efficiently and correctly within established guidelines.
• Meet and provide exceptional service to a diverse audience.
• Train and coach a successful sales team to pursue small business and consumer clients.
• Act as a key point of contact for clients, achieving sales and service goals.
• Provide a full range of business banking services, emphasizing deposit, treasury management, and loan products.
• Actively represent the Bank in the community and drive Work Perks Banking initiatives.
• Demonstrate strong knowledge of mortgage, business, and installment loan options.
• Provide a broad base of financial and credit services.
• Assist other departments as needed, building rapport with clients and associates.
• Treat others with respect and consideration regardless of status or position.

Requirements

• Associate’s Degree or equivalent.
• 5 years of banking experience with external business development.
• Become registered and licensed in the Nationwide Mortgage Licensing System and Registry (NMLS) as required by the S.A.F.E. Act and NBH’s compliance policies, including passing a background check.
• Valid driver’s license (not learner’s, restricted, or “to and from work” license) and driving history that meets the Bank’s standards (verified via Motor Vehicle Report).

Desired Skills

• Bachelor’s Degree or higher.
• Treasury Management sales experience.
• Consumer lending background and business lending experience.
• Bilingual language skills.
• Driven and motivated self-starter.
• Strong financial acumen and understanding of risk management.
• Passion for proactive sales and prospecting new business.
• Effective written, verbal, and interpersonal communication skills; ability to speak effectively to internal and external clients.
• Strong work ethic with attention to detail and accuracy.
• Ability to analyze situations logically and make sound decisions.
• Ability to handle multiple tasks simultaneously.
• Proficiency with multiple computer and software systems.
• Ability to calculate figures such as cash back and percentages.

Work Environment

• Culture prioritizes clarity, simplicity, and fairness for associates and clients.
• Decisions are made efficiently, fairly, and locally.
• Success is tied to the communities we serve.
• May require physical tasks such as grasping, pushing, pulling, lifting, bending, raising, and holding hands and arms overhead.
• May require working evenings and weekends for special program events.
• Travel is primarily local during business hours, though some out-of-area and overnight travel may be expected.

Incentive and Benefits

• Eligible for a scorecard-based incentive plan, with quarterly earnings based on performance metrics.
• Comprehensive benefits package including insurance, 401k, and an associate stock purchase program.
• Paid time off and associate banking perks.

The Bank is committed to providing reasonable accommodations for qualified applicants and associates. Equal opportunity is provided without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity, or any other legally protected category. The Bank is a drug-free workplace.

Selected candidates must complete a criminal history report, global screen, drug screen, employment credit report, and (if applicable) driving record verification prior to employment. Applicants must be legally authorized to work in the United States.