Personal Banking - Business Banking Center Manager III

About Us

It starts with our culture. We believe common sense should be common—where things run smoothly, people do what they say, and banks sell only what you need. Our Bankers see clients as individuals: dads, moms, graduates, business owners. We focus on Relationships, Fairness, and Simplicity®.

When you join our company, you make an impact beyond our walls. Through banking relationships, investing, grants, and volunteerism, we promote growth, revitalization, and sustainability in the communities we serve. We strive to create a welcoming, empowered workplace where all associates feel valued and can thrive.

This role is ideal for someone building a career in finance. We provide training and coaching during onboarding and on the job. As you demonstrate success, opportunities for advancement will arise.

Responsibilities

• Work cooperatively with others, building and maintaining relationships.
• Collaborate within the organization to motivate and bring out the best in others.
• Connect quickly with clients, motivating and persuading them to act.
• Operate at a fast pace, handling tasks efficiently and correctly within established guidelines.
• Meet and provide exceptional service to a diverse audience.
• Train and coach a successful sales team to pursue small business and consumer clients.
• Act as a key point of contact for clients, achieving specific sales and service goals.
• Provide a full range of business banking services, emphasizing deposit, treasury management, and loan products.
• Actively participate in and represent the Bank in the community.
• Drive Work Perks Banking initiatives with business clients.
• Demonstrate strong knowledge of mortgage, business, and installment loan options.
• Provide a broad base of financial and credit services.
• Assist other departments as needed.
• Build rapport with clients and fellow associates, treating everyone with respect.

Requirements

• Associate’s Degree or equivalent.
• 5 years of banking experience with external business development.
• Become registered and licensed in the Nationwide Mortgage Licensing System and Registry (NMLS) as required by the S.A.F.E. Act and NBH’s compliance policies, including passing a background check.
• Valid driver’s license (not learner’s, restricted, or “to and from work” license) and driving history that meets the Bank’s standards.

Desired Skills

• Bachelor’s Degree or higher.
• Treasury Management sales experience.
• Consumer lending background and business lending experience.
• Bilingual language skills.
• Driven and motivated self-starter.
• Strong financial acumen and understanding of risk management.
• Passion for proactive sales and prospecting new business.
• Effective written, verbal, and interpersonal communication skills.
• Strong work ethic with attention to detail and accuracy.
• Ability to analyze situations and make sound decisions.
• Ability to handle multiple tasks simultaneously.
• Proficiency with multiple computer and software systems.
• Ability to calculate figures such as cash back and percentages.

Work Environment

• Culture focused on clarity, simplicity, and fairness for associates and clients.
• Decisions made efficiently, fairly, and locally.
• Success tied to the communities we serve.
• May require physical tasks such as grasping, pushing, pulling, lifting, bending, raising, and holding hands and arms overhead.
• May be requested to work evenings and weekends for special program events.
• Travel is primarily local during the business day, though some out-of-area and overnight travel may be expected.

Incentive and Benefits

• Eligible for a scorecard-based incentive plan, increasing overall compensation based on quarterly performance.
• Comprehensive benefits package including insurance, 401k, and an associate stock purchase program.
• Paid time off and associate banking perks.

The Bank is committed to providing reasonable accommodations to qualified applicants and associates. We are an equal opportunity employer and a drug-free workplace.