Personal Banking - Assistant Banking Center Manager

About Us

We believe common sense should be common—fairness, simplicity, and seeing clients as more than just numbers. Our Bankers understand the complexities of people’s lives and offer simple solutions rooted in Relationships, Fairness, and Simplicity.

When you join our company, you help make an impact beyond our walls. We are committed to Equity, Diversity, and Inclusion through banking relationships, investing, grants, and volunteerism. We promote the growth, revitalization, and sustainability of the communities we serve and strive to create a welcoming, empowering workplace where all associates feel valued.

This role is ideal for someone building a career in finance. We provide training, coaching, and opportunities for advancement as you demonstrate success.

Responsibilities

• Work with and through others, building and maintaining relationships.
• Train and coach a successful team using strong decision-making skills under Banking Center leadership guidance.
• Operate as an effective communicator, motivating others while being responsive to their needs.
• Handle detailed work quickly, correctly, and efficiently within established guidelines.
• Maintain guidelines, structure, and policies while collaborating with others.
• Provide exceptional service to a diverse audience, developing relationships with business partners and clients.
• Introduce clients to new products, services, and digital solutions.
• Demonstrate strong knowledge of mortgage, business, and installment loan options, offering a broad range of financial and credit services.
• Assist other departments as needed, building rapport with clients and associates while treating everyone with respect.

Requirements

• Associate’s Degree or equivalent.
• Registration and licensing in the Nationwide Mortgage Licensing System and Registry (NMLS) as required by the S.A.F.E. Act, including acceptable background check results.
• Valid driver’s license (not a learner’s, restricted, or “to and from work” license) and driving history that meets the Bank’s standards (verified via Motor Vehicle Report).

Desired Skills

• Bachelor’s Degree or higher.
• 3-4 years of cash handling or financial service experience.
• 2+ years of demonstrated successful sales experience.
• 4-5 years of relevant job experience.
• Bilingual language skills.
• Passionate, motivated self-starter with a strong work ethic.
• Passion for educating clients on banking products and digital technologies.
• Ability to analyze situations logically and make sound decisions.
• Capacity to handle multiple tasks simultaneously and work with various computer/software systems.
• Proficiency in calculating figures such as cash back and percentages.

Work Environment

• Culture prioritizes people, clarity, and simplicity in decision-making.
• Success is tied to the communities we serve, with a focus on individual needs.
• Meritocracy-driven growth opportunities within the role.
• Physical tasks may include grasping, pushing, pulling, lifting, bending, raising arms overhead.
• Occasional overtime (typically no more than 5%).

Incentives and Benefits

• Eligibility for a scorecard-based incentive plan, with quarterly payouts based on performance metrics.
• Comprehensive benefits package including insurance, 401k, and an associate stock purchase program.
• Paid time off and associate banking perks.