Personal Banking - Assistant Banking Center Manager

About Us

It starts with our culture. We believe common sense should be common—where things run smoothly, people do what they say, and banks offer only what clients need. Our Bankers see clients as individuals—dads, moms, graduates, business owners—and provide simple solutions rooted in Relationships, Fairness, and Simplicity.

When you join our company, you make an impact beyond our walls. We are committed to Equity, Diversity, and Inclusion, promoting community growth, revitalization, and sustainability through banking relationships, investing, grants, and volunteerism. We strive to create a welcoming, empowering workplace where all associates feel valued and can thrive.

This role is ideal for someone building a career in finance. We provide training, coaching, and opportunities for advancement as you demonstrate success.

Responsibilities

• Work with and through others, building and maintaining relationships.
• Train and coach a successful team using strong decision-making skills under Banking Center leadership guidance.
• Operate as an effective communicator, motivating others while being responsive to their needs.
• Handle detailed work efficiently and accurately within established guidelines.
• Uphold and reinforce guidelines, structure, and policies.
• Provide exceptional service to a diverse audience, developing relationships with business partners and clients.
• Introduce clients to new products, services, and digital solutions.
• Demonstrate strong knowledge of mortgage, business, and installment loan options, offering a broad range of financial and credit services.
• Assist other departments as needed, building rapport with clients and associates while treating everyone with respect.

Requirements

• Associate’s Degree or equivalent.
• Become registered and licensed in the Nationwide Mortgage Licensing System and Registry (NMLS) as required by the S.A.F.E. Act and NBH’s compliance policies, including passing a background check.
• Valid driver’s license (not a learner’s, restricted, or “to and from work” license) and driving history that meets the Bank’s standards (verified via Motor Vehicle Report).

Desired Skills

• Bachelor’s Degree or higher.
• 3-4 years of cash handling or financial service experience.
• 2+ years of demonstrated successful sales experience.
• 4-5 years of relevant job experience.
• Bilingual language skills.
• Passionate, motivated self-starter with a strong work ethic.
• Ability to educate clients on banking products and digital technologies.
• Logical thinking and sound decision-making in analyzing situations.
• Ability to handle multiple tasks simultaneously.
• Proficiency with multiple computer and software systems.
• Ability to calculate figures such as cash back and percentages.

Work Environment

• Culture prioritizes people as our greatest asset, emphasizing clarity, simplicity, and fairness in decision-making.
• Some tasks may require physical abilities such as grasping, pushing, pulling, lifting, bending, raising arms overhead, and holding objects.
• Ability to work overtime as needed (typically no more than 5%).
• Committed to meritocracy and supporting associate growth within their role.

Incentives and Benefits

• Eligible for a scorecard-based incentive plan, with quarterly earnings based on performance metrics.
• Comprehensive benefits package including insurance, 401k, and an associate stock purchase program.
• Paid time off and associate banking perks.

The Bank provides reasonable accommodations for qualified applicants and associates to complete the application process or perform essential job functions. We are an equal opportunity employer and a drug-free workplace. Selected candidates must complete a criminal history report, global screen, drug screen, employment credit report, and (if applicable) driving record verification. Applicants must be legally authorized to work in the U.S.