Personal Banker - Universal Banker- Arnold

Position Details

In this role, you will create and deliver an exceptional client experience while building and strengthening customer relationships. You will serve as a trusted financial partner by actively listening to clients' needs, identifying opportunities, and recommending appropriate banking products, services, and financial solutions.

Success Factors

• A positive attitude
• Strong relationship-building skills
• A consultative sales approach
• A commitment to helping clients achieve their financial goals

Responsibilities

• Build, retain, and deepen client relationships through proactive outreach and meaningful financial conversations
• Conduct financial needs assessments and recommend appropriate banking products and services
• Deliver an exceptional client experience focused on financial well-being, relationship growth, and client loyalty
• Develop trust-based relationships that increase client engagement and share of wallet
• Open, maintain, and service consumer deposit accounts, including checking, savings, money market, and certificate of deposit products
• Identify opportunities to cross-sell and refer clients for consumer loans, mortgage lending, business banking, wealth management, and other financial solutions
• Maintain thorough knowledge of banking products, services, policies, and procedures
• Ensure all activities comply with bank policies, regulatory requirements, risk controls, and security standards
• Protect client information while maintaining accurate documentation and transaction processing
• Collaborate with branch team members to support overall branch performance and client satisfaction
• Occasionally provide teller and operational support at assigned or nearby branches as business needs require, including vacations, staffing shortages, and peak service periods

Qualifications, Competencies And Skills

• High School Diploma or GED required
• Associate's or Bachelor's degree preferred
• Minimum one year of banking, retail banking, financial services, sales, customer service, or relationship management experience preferred
• Previous Personal Banker, Relationship Banker, Universal Banker, Branch Banker, or Retail Banking experience strongly preferred
• Demonstrated success in client acquisition, referrals, cross-selling, and relationship building preferred
• Strong customer service and relationship-building skills
• Proven sales, referral generation, and business development abilities
• Knowledge of consumer banking products and financial services
• Strong verbal and written communication skills
• Ability to conduct consultative, needs-based sales conversations
• Ability to manage multiple priorities in a fast-paced banking environment
• Strong attention to detail and operational accuracy
• Working knowledge of digital banking platforms and technology solutions
• Sound judgment and commitment to regulatory compliance and risk management

Compensation

The range for this role takes into account many factors that First Bank considers when making hiring decisions, including but not limited to prior experience, skill set, training, and other internal business and organizational factors. First Bank generally does not hire at or near the top of the stated range. The range is driven by the geographic location of the anticipated hiring location; however, the specific range may vary depending on the geographic location for remote positions. Compensation decisions depend on the specific facts and circumstances of each hiring instance. A reasonable estimate of the current pay range is $16.50 - $21.00, hourly.

About Us

Be a part of a growing company that is truly committed to its employees and clients. Consider joining the First Bank family. As a member of our family, you are part of one of the largest independent banks in the U.S. We are proud of our growth and success over the past 100 years and look forward to a bright and promising future.

Diversity

Diversity At First Bank one of our biggest strengths is the diversity of our people. Our mission is to capitalize on the diversity of our associates and promote personal and professional development throughout every area of the organization. We encourage diversity by actively seeking employees from various backgrounds, walks of life, and job skills. We strongly encourage you to apply whenever a First Bank job opportunity interests you.

Equal Opportunity/Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.