Personal Banker

PRIMARY DUTIES/RESPONSIBILITIES

• Creates a memorable client experience by proactively building, maintaining, and growing relationships through various communication channels.
• Provides a superior level of service by identifying clients’ needs and recognizing and acting upon opportunities to offer Bank products and services.
• Engages in professionally curious conversations with prospective and existing clients in order to uncover service opportunities.
• Uses a consultative approach while tailoring recommendations and solutions.
• Presents options to clients about ways to make their banking more beneficial, easy and convenient, while ensuring the needs of the client always come first.
• Works to bring the client’s expectations in line with the Bank’s capabilities in order to achieve the client’s desired outcome.
• Thoroughly explains product and account features, statements and service charges in a manner that the client can easily understand.
• Develops strong relationships with other colleagues at the Bank in order to introduce clients to specialists who can assist with specific financial needs.
• Provides prompt, efficient, and accurate service in response to client requests, inquiries, or problems.
• Dedicated to resolving client service issues in a manner that is efficient and favorable to the client and the Bank.
• Teller Transactions: Opens new accounts and assists with Teller transactions.
• Accurately processes transactions while working within defined limits of authority.
• Maintains accurate cash and coin supply in drawer, keeping currency and coin in a neat and orderly arrangement.
• Verifies deposit amounts, examines checks, bonds and cashier’s checks to determine negotiability.
• Accurately verifies signatures and client balances on withdrawals.
• Enters transactions into Bank records via online terminal.
• Completes and records accurate documentation on large transactions.
• Responsible for accuracy in balancing each day’s transactions and verifying cash.
• Balances drawer and coin vault within defined accuracy standards.

Qualifications

• A minimum of six months’ work experience providing customer service support or cash handling experience in the financial services, retail sales or other goal-oriented environment.
• Previous teller and sales experience preferred.
• Proficient knowledge of bank products and services.
• High school degree or equivalent required.
• Some college preferred.

OTHER REQUIREMENTS (SKILLS, ABILITIES, CHARACTERISTICS)

• Strong work ethic and high integrity.
• Represents the Bank and oneself in a positive, courteous and friendly manner.
• Maintains professional appearance and behavior at all times.
• Exceptional interpersonal and communication skills with the ability to effectively build relationships.
• Must be able to interface at all levels of the organization, build collaborative relationships across departments and teams, and display confidence when speaking with internal and external customers.
• Demonstrates an outgoing, enthusiastic and sales-oriented personality.
• Actively participates in the Bank’s sales program and is able to meet and exceed the expectations of established sales and referral activities.
• Established organizational skills leading to high accuracy rates in all areas.
• Proficient computer and technical skills, including the ability to use bank software products and branch capture equipment.