PERSONAL BANKER - PLAINS

About the role

This role involves assisting customers with transactions, opening accounts, and providing various financial services. It requires excellent communication skills, a commitment to quality, and a desire to grow professionally.

Responsibilities

• Provides exceptional customer service by accurately and courteously addressing customer questions and processing requests.
• Processes night drop items each morning.
• Answers incoming telephone calls, determining the purpose of calls and either answering inquiries or forwarding them to the appropriate person.
• Refers complicated questions and upset customers to the appropriate person.
• Accepts deposits, verifies cash, and endorsements according to proper procedures.
• Cashes checks with proper authorization from a loan officer if necessary.
• Offers additional customer service including cashier’s checks, money orders, stop payments, and assists with customer research.
• Interviews customers to obtain information and explains available financial services such as savings and checking accounts, Certificates of Deposit, ATM and Visa debit cards.
• Processes account openings and provides proper documentation and disclosures.
• Maintains accounts by making address changes and closing accounts as requested by customers.
• Generates monthly reports as requested and sends letters to customers regarding their accounts.
• Adds money to the ATM and balances cash daily for the ATM, teller drawer, and vault.
• Promotes the bank's products and services, cross-selling them at every opportunity.
• Aids in allocating and coordinating branch workflow by assisting co-workers with questions as needed.

Requirements

Minimum high school diploma or GED required.

Qualifications

Bank Of The Plains is an Equal Opportunity Employer.

Skills

Excellent communication skills, ability to handle customer inquiries, and proficiency in handling financial transactions.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Long-term disability insurance
• Flexible spending accounts for health and dependent childcare expenses
• 401(k) plan
• Paid vacation
• Paid holidays
• Volunteer time
• Employee assistance program

Pay

Competitive total compensation package offered.

Schedule

Full-time hours of 40 hours per week, Monday through Friday.