Personal Banker - Plainsboro (Full-Time)

Position Overview

As a Personal Banker at Provident Bank, your primary role is to establish relationships with customers and prospective customers to understand, identify and satisfy their financial needs and to provide a positive customer experience while conducting transactions during every branch interaction. The Personal Banker position is a dynamic position that performs both transaction and sales and service duties.

Responsibilities

• Respond to customer needs by processing a variety of financial transactions, including but not limited to opening accounts, cross-selling, tele-consulting, developing relationships through a book of business, servicing accounts, check cashing, withdrawals, deposits, loan payments, greeting customers, and performing customer needs-based assessments.
• Research and resolve account issues and/or inquiries and promote organizational products and services by referring current or prospective customers to other departments within the organization.
• Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy the needs of the customers.
• Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services.
• Actively refers customers for commercial products or services to branch manager, market manager, or appropriate business partner.
• Exceed customer expectations through active engagement, commitment and dedication to servicing and building customer relationships.
• Advance the Bank's Corporate Sales Program through the consultative need’s assessments of customers, developing new relationships, expanding existing ones and is responsible for managing and growing a book-of-business.
• Identify opportunities with customers and prospective customers through lobby management.
• Aid customers and prospective customers with digital technologies and provide referrals to other lines of business.
• Helps maintain cost efficiency to achieve goals of the branch; assures quality of customer service and adherence to sales and brand standards.
• Responsible for sales and service.
• Execute expectations for a positive customer service experience.
• Ensures operational and financial safety and soundness in accordance with Bank’s policies, compliance, and applicable laws and regulations.
• Leverages lobby management as a tool for controlling and mitigating risk.
• Establishes customer identity according to guidelines and adheres to all other compliance procedures.
• Aids branch management with branch operations as needed.
• Performs transactions including but not limited to check cashing, withdrawals, deposits and loan payments.
• Prepares and/or completes Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions.
• Assists in training other branch employees.
• Provides support to the contact center when there are high call volumes.
• Handles customer inquiries by telephone.

Qualifications

• High school diploma or GED.
• Minimum of 6 months of sales and service experience in a customer facing retail environment.
• Strong interpersonal skills, including listening, written and verbal communication.
• Ability to work a flexible schedule based upon the needs of the business.
• Demonstrations positive and professional demeanor with all customers and co-workers.
• Strong math and analytical skills.
• Understand and adhere to safety and security practices.
• Demonstrate and apply good relationship building skills.
• Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities.
• Strong customer service/advocacy skills.
• Strong organizational and time management skills.
• Strong PC skills. Ability to quickly learn various computer programs, including Microsoft office.
• Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence.

Preferred Qualifications

• Prior Retail banking experience.
• Life and Health Licenses to support investment program.

Work Conditions

• Retail Banking Branch Areas.
• Work is mainly performed under general office conditions in a retail-banking establishment.
• Willing and able to work required overtime.
• Willing and able to travel to other locations/branches.
• Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.
• Lifting from 5 to 25 lbs. (Coins).
• Prolonged sitting/standing.
• Occasional bending or stooping (To retrieve coins from individual vault).