PERSONAL BANKER - PENDLETON

Essential Responsibilities

• Initiates and conducts interviews with all customers.
• Provides superior customer service including the opening of new accounts and resolution of client inquiries.
• Communicates with customers and potential customers either in person or on the phone to gather information for evaluation and recommendation of STAR’s banking solutions to best fit the client’s needs.
• Completes all account maintenance issues in a timely manner.
• Evaluates and responds timely to a wide variety of client issues either through direct personal action or referral to the proper source.
• Initiates new accounts such as savings, IRAs, certificates of deposit, money market, preferred liquidity, etc. for both personal and business accounts.
• Provides customers with information on deposit accounts, rates, fees, restrictions, and assists with other services.
• Maintains and updates knowledge relating to changes in Bank products, services and procedures.
• Generates new business to assist in meeting establishment profitability goals.
• Generates, completes, and closes consumer loans.
• Participates as lead internal contact for walk-in client sales inquiries.
• Adheres to and applies all operational policies and procedures.
• Identify and refer business opportunities to bank affiliates.
• Serves as back up for Personal Banker I duties, Branch Manager duties and/or phone customer sales inquires.
• Affords assistance in the orientation/mentoring of new team members.
• Completes annual compliance training by designated dates, as required.
• May have commercial loan admin responsibilities.

Skills Needed

• Proven sales ability to identify and recommend varying solutions.
• Ability to provide superior customer service through face to face and phone conversations.
• Demonstrated technical ability to perform required duties and the ability to keep current on new products, loan promotions, and all services offered.
• Proven critical thinking and problem solving skills.
• Excellent oral and written communication skills.
• Able to consistently apply policies and procedures.
• Strong attention to detail.
• Strong organizational skills.
• Proficiency in computer skills, to include windows based systems.

Qualifications

Selected candidates are intended to become a Personal Banker II after 90 days of employment and must complete all certification requirements.

Benefits

• Traditional compensation and benefits packages.
• Innovative employee benefits and perks including, Affordable Medical/ Vision/ Dental Coverage, Flexible Dependent Care Account, Health Savings Account (with employer contributions), Prescription Drug Plan, Employee Wellness Initiatives (physical/mental/financial), Health Management Reimbursement Program, Short Term/Long Term Disability, Life Insurance, Tuition Reimbursement, Competitive Pay and Bonus Program, 401k (with employer match).
• Generous Paid Time off including 11 1/2 holidays.