Personal Banker

About the role

Accurately process routine financial transactions for banking customers with an emphasis on personalized quality service. Contribute to the growth, profitability, and customer retention of the Branch by meeting sales and service goals and objectives. Assess customer needs and effectively sell appropriate banking products and services. Provide banking services ensuring the highest level of quality service is provided to current and prospective customers.

Responsibilities

• List Greets customers warmly and professionally.
• Utilizing consultative selling and profiling techniques, assists new and existing customers to select appropriate products and services to meet their needs.
• Balances and proves cash drawer and work daily to ensure minimum teller difference and controllable loss performance standards are achieved.
• Attends to night deposit vault, ATM, ITM, coin machine as needed.
• Daily outbound calling to customers and prospects to promote Bank, Wealth and NEST products and services.
• Mets and exceeds annually, all assigned sales goals for Bank products and referral goals for NEST and digital products.
• Proactively sells all Bank products and services to deepen and preserve relationships, based on customer need.
• Identifies sales opportunities for Debit Cards, Credit Cards, Wealth and Trust services as well as other strategic sales goals as directed by management.
• Solicits new consumer loan applications, processes applications, and closes loans.
• Receives and responds to all customer inquiries concerning Bank services, interacting with all internal departments to ensure customer satisfaction.
• Performs account and record maintenance duties as directed.
• Provides notary services if licensed.
• Processes deposits, withdrawals, loan payments, cashes checks, and all other teller transactions, in accordance with Bank’s policy.
• Serves as Branch Supervisor if directed by management.
• Affords related branch office functions as directed by the Branch Manager.
• Remains current and applies an understanding on all Bank policies and procedures, to include BSA, attending additional training classes as directed.
• Participates in the Branch Incentive Program.
• Ensures compliance with all regulations governing the banking industry, as well as employment and labor laws, agency guidelines and organization policies.
• Manages the compliance requirements for the Retail Branch to ensure files are maintained in accordance with regulations.
• Ensures that all staff members meet compliance and disclosure requirements and are cross trained in all.

Requirements

• Excellent sales and service.
• Strong basic math skills.
• Excellent interpersonal and verbal communication skills and an attention to detail with strong organizational skills and a basic knowledge of opening new accounts, i.e. checking, savings, etc.
• Computer literacy, moderate typing skills and knowledge of standard office equipment, including calculator.
• Working knowledge of bank products, services and software or ability to be trained and quickly learn.
• Mastery of operational Teller aspects.
• Must be able to work flexible schedules in accordance with the needs of the branch.