Personal Banker - Mission Viejo - Mandarin Fluency Preferred

About the role

As a Personal Banker/Member Service Representative (MSR) at Orange County’s Federal Credit Union (OCFCU), you will be more than just the face of the branch. You will be a trusted financial partner who blends service, sales, and problem-solving to help members confidently navigate their financial journeys.

Responsibilities

• Deliver exceptional experiences by handling teller transactions with accuracy and care
• Open new accounts and guide members through consumer loan applications
• Proactively recommend products and services that truly fit member needs
• Resolve questions and concerns with a consultative, relationship-focused approach
• Create trust that lasts beyond the transaction—and keeps members coming back

Requirements

• 2+ years of recent experience in a bank or credit union
• Hands-on experience with teller transactions, new account openings, and consumer lending
• 2+ years cross-selling and referring financial products
• Clear, friendly communication—professional yet approachable
• Mandarin Fluency Preferred
• Tech Savvy: Comfortable learning and using multiple systems and platforms
• Schedule Flexibility: Monday–Saturday availability Weekdays between 8:30 AM–6:30 PM and Saturdays 8:30 AM–2:30 PM

Qualifications

• High school diploma or equivalent
• Basic computer skills
• Ability to work independently and as part of a team

Skills

• Customer service skills
• Problem-solving abilities
• Financial product knowledge
• Communication skills

Benefits

• Compensation: Hourly pay is based on experience, internal equity, and role level: Personal Banker/Member Service Rep IV – $23.00–$25.00 per hour.
• Health Coverage: Comprehensive benefits, including Anthem, Delta Dental, and VSP, effective from your first day.
• Financial Security: Life insurance at no cost and a 401(k) plan with an employer match up to 6%.
• Work-Life Balance: 13 days of vacation and seven (7) sick days annually and paid holidays.
• Recognition & Growth: Annual merit increases, annual discretionary bonus and quarterly incentive bonuses, as well as educational grants up to $1,000 per year.

Pay

Hourly pay is based on experience, internal equity, and role level: Personal Banker/Member Service Rep IV – $23.00–$25.00 per hour.

Schedule

Monday–Saturday availability Weekdays between 8:30 AM–6:30 PM and Saturdays 8:30 AM–2:30 PM

Orange County's Federal Credit Union is an Equal Opportunity Employer.