Personal Banker - Irvine -Mandarin Fluency Preferred

About the role

As a Personal Banker/Member Service Representative (MSR) at Orange County’s Federal Credit Union (OCFCU), you’ll be more than just the face of the branch. You’ll be a trusted financial partner who blends service, sales, and problem-solving to help members confidently navigate their financial journeys.

Responsibilities

• Deliver exceptional experiences by handling teller transactions with accuracy and care
• Open new accounts and guide members through consumer loan applications
• Proactively recommend products and services that truly fit member needs
• Resolve questions and concerns with a consultative, relationship-focused approach
• Create trust that lasts beyond the transaction—and keeps members coming back

Requirements

• 2+ years of recent experience in a bank or credit union
• Hands-on experience with teller transactions, new account openings, and consumer lending
• 2+ years cross-selling and referring financial products
• Clear, friendly communication—professional yet approachable
• Mandarin Fluency Preferred
• Tech Savvy: Comfortable learning and using multiple systems and platforms
• Schedule Flexibility: Monday–Saturday availability Weekdays between 8:30 AM–6:30 PM and Saturdays 8:30 AM–2:30 PM

Qualifications

We believe great talent deserves fair, transparent pay—and room to grow. Hourly pay is based on experience, internal equity, and role level: Personal Banker/Member Service Rep IV – $23.00–$25.00 per hour.

Benefits

• Award-winning workplace culture
• Clear growth paths and internal mobility
• People before profits—always
• A team that supports each other and celebrates wins
• Health Coverage: Comprehensive benefits, including Anthem, Delta Dental, and VSP, effective from your first day
• Financial Security: Life insurance at no cost and a 401(k) plan with an employer match up to 6%
• Work-Life Balance: 13 days of vacation and seven (7) sick days annually and paid holidays
• Recognition & Growth: Annual merit increases, annual discretionary bonus and quarterly incentive bonuses, as well as educational grants up to $1,000 per year

Pay

$23.00–$25.00 per hour

Schedule

Monday–Saturday availability Weekdays between 8:30 AM–6:30 PM and Saturdays 8:30 AM–2:30 PM

Orange County's Federal Credit Union is an Equal Opportunity Employer.