Personal Banker - Lakewood (Full-time)
for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to decide which sections to include based on content.
We must not repeat job title as heading. No Job ID. Remove boilerplate (EEO etc). We can keep some equal opportunity statement? It says remove EEO/equal-opportunity boilerplate. So drop that.
We need to preserve all substantive info. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to include sections only when posting has real specific content. So we can have sections: About the role (maybe from intro and position overview), Responsibilities (maybe combine key responsibilities), Requirements (minimum qualifications), Qualifications (preferred qualifications), Benefits (benefits and PTO etc), Pay (pay details), Schedule (maybe working conditions includes schedule flexibility). But we must not create sections with filler like "not specified". We have schedule info: "Ability to work a flexible schedule based upon the needs of the business" and "Willing and able to work required overtime." Also "Work is mainly performed under general office conditions...". So we can have Schedule section.
We must not include sections like Skills if not explicit; but we have skills listed in qualifications. Could put under Requirements or Qualifications.
We need to ensure we don't invent content.
Let's extract substantive content:
Intro: "How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania, and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees’ experience."
Position Overview: "As a Personal Banker at Provident Bank, your primary role is to establish relationships with customers and prospective customers to understand, identify and satisfy their financial needs and to provide a positive customer experience while conducting transactions during every branch interaction. The Personal Banker position is a dynamic position that performs both transaction and sales and service duties. The responsibilities may vary day to day based on the needs of the branch office."
Then list of responsibilities: "Responsibilities include responding to customer needs by processing a variety of financial transactions, including but not limited to opening accounts, cross-selling, tele-consulting, developing relationships through a book of business, servicing accounts, check cashing, withdrawals, deposits, loan payments, greeting customers, and performing customer needs-based assessments. The Personal Banker may also research and resolve account issues and/or inquiries and promote organizational products and services by referring current or prospective customers to other departments within the organization. This position is responsible for meeting sales expectations, which include deposit, loan and revenue expectations, generating sales and referrals as well as managing and balancing cash drawers. Responsibilities also include assisting the Assistant Branch Manager with daily branch responsibilities and processes, end of day functions, and reporting according to branch tasks, policies and procedures. This position may be eligible to obtain Life and Health Licensing. All Provident Bank employees are expected to adhere to the Bank’s Code of Ethics, Core Values, and Mission Statement. Works under general supervision."
Then "Key Responsibilities" broken into Sales, Service, Operations with bullet-like sentences.
We can combine responsibilities into a
list.
Minimum Qualifications list: bullet points.
Preferred Qualifications list.
Working Conditions: description.
Pay Details: "$18.41 - $23.03" plus note about base pay may vary, incentive eligible, PTO, holidays, benefits.
Benefits: list of benefits: Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.
We need to avoid duplication: Pay details and benefits may overlap; we can have Pay section with pay range and incentive info; Benefits section with benefits list.
Schedule section: from Working Conditions: "Retail Banking Branch Areas Work is mainly performed under general office conditions in a retail-banking establishment. Willing and able to work required overtime. Willing and able to travel to other locations/branches. Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed. Lifting from 5 to 25 lbs. (Coins) Prolonged sitting/standing Occasional bending or stooping (To retrieve coins from individual vault) Work is performed in a normal office environment. Noise levels are usually moderate. May also involve travel to customers and property locations."
We can put schedule/flexibility and physical demands there.
We must not include boilerplate like "This job description may not be all-inclusive..." etc. That's generic; we can drop.
Now produce HTML fragment.
Structure:
About the role
... intro + position overview ...
Responsibilities
- ... each responsibility ...
We need to ensure we don't miss any responsibility details.
Let's list responsibilities from the text:
- establishing relationships with customers and prospective customers to understand, identify and satisfy their financial needs and to provide a positive customer experience while conducting transactions during every branch interaction.
- performing both transaction and sales and service duties.
- responsibilities may vary day to day based on the needs of the branch office.
- responding to customer needs by processing a variety of financial transactions, including but not limited to opening accounts, cross-selling, tele-consulting, developing relationships through a book of business, servicing accounts, check cashing, withdrawals, deposits, loan payments, greeting customers, and performing customer needs-based assessments.
- researching and resolving account issues and/or inquiries.
- promoting organizational products and services by referring current or prospective customers to other departments within the organization.
- meeting sales expectations, which include deposit, loan and revenue expectations, generating sales and referrals as well as managing and balancing cash drawers.
- assisting the Assistant Branch Manager with daily branch responsibilities and processes, end of day functions, and reporting according to branch tasks, policies and procedures.
- may be eligible to obtain Life and Health Licensing.
- adhering to the Bank’s Code of Ethics, Core Values, and Mission Statement.
- works under general supervision.
Then Key Responsibilities sections: we can incorporate them as part of responsibilities list, but they are more detailed.
Sales:
- Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy the needs of the customers
- Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services
- Actively refers customers for commercial products or services to branch manager, market manager, or appropriate business partner
- Exceed customer expectations through active engagement, commitment and dedication to servicing and building customer relationships
- Advance the Bank's Corporate Sales Program through the consultative need’s assessments of customers, developing new relationships, expanding existing ones and is responsible for managing and growing a book-of-business.
Service:
- Identify opportunities with customers and prospective customers through lobby management.
- Assist customers and prospective customers with digital technologies and provide referrals to other lines of business.
- Helps maintain cost efficiency to achieve goals of the branch; assures quality of customer service and adherence to sales and brand standards
- Responsible for sales and service
- Execute expectations for a positive customer service experience
Operations:
- Ensures operational and financial safety and soundness in accordance with Bank’s policies, compliance, and applicable laws and regulations
- Leverages lobby management as a tool for controlling and mitigating risk
- Establishes customer identity according to guidelines and adheres to all other compliance procedures
- Assists branch management with branch operations as needed
- Performs transactions including but not limited to check cashing, withdrawals, deposits and loan payments
- Prepares and/or completes Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions
- Assists in training other branch employees
- Provides support to the contact center when there are high call volumes
- Handles customer inquiries by telephone
- Provides access to safe deposit boxes
We can combine all these into a single responsibilities list.
Now Minimum Qualifications list:
- High school diploma or GED
- Minimum of 6 months of sales and service experience in a customer facing retail environment
- Strong interpersonal skills, including listening, written and verbal communication
- Ability to work a flexible schedule based upon the needs of the business
- Demonstrations positive and professional demeanor with all customers and co-workers (typo but keep)
- Strong math and analytical skills
- Understand and adhere to safety and security practices
- Demonstrate and apply good relationship building skills
- Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities
- Strong customer service/advocacy skills
- Strong organizational and time management skills
- Strong PC skills. Ability to quickly learn various computer programs, including Microsoft office
- Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence.
Preferred Qualifications:
- Prior Retail banking experience
- Life and Health Licenses to support investment program
Working Conditions (Schedule/Physical):
- Retail Banking Branch Areas Work is mainly performed under general office conditions in a retail-banking establishment.
- Willing and able to work required overtime.
- Willing and able to travel to other locations/branches.
- Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.
- Lifting from 5 to 25 lbs. (Coins)
- Prolonged sitting/standing
- Occasional bending or stooping (To retrieve coins from individual vault)
- Work is performed in a normal office environment.
- Noise levels are usually moderate.
- May also involve travel to customers and property locations.
Pay Details:
- Pay range: $18.41 - $23.03
- Base pay may vary based upon candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs.
- This role is incentive eligible based upon company, business, and/or individual goal achievement and performance.
Benefits:
- Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan.
- In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance.
- Company sponsored Tuition Disbursement and Loan Repayment programs are also available.
- Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.
We should not include EEO statement.
Now produce HTML.
We need to use for each section heading.
We'll have sections: About the role, Responsibilities, Minimum Qualifications, Preferred Qualifications, Working Conditions (maybe rename to Schedule?), Pay, Benefits.
But the instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map: Requirements = Minimum Qualifications; Qualifications = Preferred Qualifications; Skills maybe not needed; Schedule = Working Conditions (flex schedule, overtime, travel). We'll follow that.
Thus sections:
About the role
for prose. We need to include sections only when posting has real specific content. So we can have sections: About the role (maybe from intro and position overview), Responsibilities (maybe combine key responsibilities), Requirements (minimum qualifications), Qualifications (preferred qualifications), Benefits (benefits and PTO etc), Pay (pay details), Schedule (maybe working conditions includes schedule flexibility). But we must not create sections with filler like "not specified". We have schedule info: "Ability to work a flexible schedule based upon the needs of the business" and "Willing and able to work required overtime." Also "Work is mainly performed under general office conditions...". So we can have Schedule section. We must not include sections like Skills if not explicit; but we have skills listed in qualifications. Could put under Requirements or Qualifications. We need to ensure we don't invent content. Let's extract substantive content: Intro: "How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania, and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees’ experience." Position Overview: "As a Personal Banker at Provident Bank, your primary role is to establish relationships with customers and prospective customers to understand, identify and satisfy their financial needs and to provide a positive customer experience while conducting transactions during every branch interaction. The Personal Banker position is a dynamic position that performs both transaction and sales and service duties. The responsibilities may vary day to day based on the needs of the branch office." Then list of responsibilities: "Responsibilities include responding to customer needs by processing a variety of financial transactions, including but not limited to opening accounts, cross-selling, tele-consulting, developing relationships through a book of business, servicing accounts, check cashing, withdrawals, deposits, loan payments, greeting customers, and performing customer needs-based assessments. The Personal Banker may also research and resolve account issues and/or inquiries and promote organizational products and services by referring current or prospective customers to other departments within the organization. This position is responsible for meeting sales expectations, which include deposit, loan and revenue expectations, generating sales and referrals as well as managing and balancing cash drawers. Responsibilities also include assisting the Assistant Branch Manager with daily branch responsibilities and processes, end of day functions, and reporting according to branch tasks, policies and procedures. This position may be eligible to obtain Life and Health Licensing. All Provident Bank employees are expected to adhere to the Bank’s Code of Ethics, Core Values, and Mission Statement. Works under general supervision." Then "Key Responsibilities" broken into Sales, Service, Operations with bullet-like sentences. We can combine responsibilities into a
- list.
Minimum Qualifications list: bullet points.
Preferred Qualifications list.
Working Conditions: description.
Pay Details: "$18.41 - $23.03" plus note about base pay may vary, incentive eligible, PTO, holidays, benefits.
Benefits: list of benefits: Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.
We need to avoid duplication: Pay details and benefits may overlap; we can have Pay section with pay range and incentive info; Benefits section with benefits list.
Schedule section: from Working Conditions: "Retail Banking Branch Areas Work is mainly performed under general office conditions in a retail-banking establishment. Willing and able to work required overtime. Willing and able to travel to other locations/branches. Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed. Lifting from 5 to 25 lbs. (Coins) Prolonged sitting/standing Occasional bending or stooping (To retrieve coins from individual vault) Work is performed in a normal office environment. Noise levels are usually moderate. May also involve travel to customers and property locations."
We can put schedule/flexibility and physical demands there.
We must not include boilerplate like "This job description may not be all-inclusive..." etc. That's generic; we can drop.
Now produce HTML fragment.
Structure:
- ... each responsibility ...
About the role
... intro + position overview ...