Personal Banker (Full Time) - Brownwood

About the role

The role involves performing a broad variety of financial services such as opening and closing accounts, assisting clients with inquiries, and resolving issues. It also includes developing and training lobby associates to assist customers and cross-sell bank products and services.

Responsibilities

• Presents and explains Bank products and services to clients and assists in meeting their financial needs.
• Answers questions and solves problems for clients by listening, collecting data, and securing answers.
• Profiles clients to identify sales opportunities.
• Uses lead lists and other strategies to develop methods of generating additional business.
• Assumes responsibility for establishing and maintaining effective, professional business relations with clients.
• Solves client requests and questions promptly, courteously, and professionally.
• Processes new client accounts and changes to existing accounts such as name changes, address changes, product changes, and other account maintenance as requested.
• Maintains privacy of customer account information.
• Maintains and projects the Bank’s professional reputation.
• Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
• Attends meetings and training classes that may be held on weekdays, evenings, and/or Saturdays.
• Oversees annual year-end reporting and special projects that pertain at the banking center level, such as key box audit or safe deposit box key audit.
• Reviews new account and data entry, as needed, to ensure accuracy.
• Supports Treasury Management with new accounts and services for clients.
• Ensures daily logs are completed correctly as well as organizing logs at the end of the month for easy review.
• Actively and professionally sells Bank products and services. Responsible for meeting sales production goals.
• Performs related clerical duties as needed.
• Ensures that work areas are clean, secure, and well maintained.

Qualifications

• High school graduate or equivalent.
• Good understanding of financial services and products provided.
• Zero to three years of New Account experience.
• Completion of Personal Banker Mentor Program or Personal Banker Learning Plan.
• Understanding of Caller Identification Process and Secure code.
• BPM Training, I, II, III, and IV.
• Understanding when to use DocuSign.
• Knowledge of Open Consumer Checking and Savings Accounts, Open Commercial Checking and Saving Accounts, Issuing Debit Cards, Completing Customer File Maintenance, Clearing DDA Exceptions, Inputting Debit Card Disputes, Offering Bank Products, Credit Cards, Check Orders, Wire Transfers, Denial Exceptions, Missing Signature Cards, Identifying Fraud Situations, and Assisting on Teller Line.
• Ability to operate related computer applications and business equipment including 10-key and telephone.
• Solid math and bookkeeping abilities.