Personal Banker II-Richardson/Beltline

About the role

The Personal Banker II position at Fifth Third Bank aims to connect great people to great opportunities by providing exceptional customer experiences through proactive outreach and a consultative approach.

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate.
• Use a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations, solutions, and advice.
• Maintain working knowledge of products, services, and processes offered.
• Work collaboratively with internal partners to ensure customer needs are met and all problems are resolved.
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs.
• Provide customer support needed, reinforcing the value of current and new technology.

Requirements

• A high school diploma or GED, along with 1 year of customer service experience, or a college degree or equivalent military experience.
• Experience in a sales environment, with experience in the financial industry being a plus.
• Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships.
• Capable of analyzing credit and financial information.
• Exhibits business acumen.
• Demonstrated ability in making sound decisions.

Qualifications

This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Skills

• Proficient in using a consultative approach to customer interactions.
• Strong analytical skills to assess customer credit data and financial information.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with internal teams.

Benefits

At Fifth Third Bank, we offer a comprehensive benefits package that supports the individual needs of our employees and their families, encompassing physical, financial, emotional, and social well-being. For more details, visit our careers page at: 53.com/Careers.

Pay

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education, and geographic location.

Schedule

Normal office environment. Extended viewing of computer screens. Periodic travel within the Bancorp footprint to attend meetings and/or training.