Personal Banker II - Bedford

About the role

Discover a career in banking at Fifth Third Bank. The Personal Banker II position provides an exceptional customer experience by building and maintaining long-lasting relationships with existing and prospective customers. This role helps customers understand and address their financial needs, offering solutions that span the customer's lifecycle.

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate.
• Use a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations, solutions, and advice.
• Maintain working knowledge of products, services, and processes offered.
• Work collaboratively with internal partners to ensure customer needs are met and all problems are resolved.
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs.
• Provide customer support needed, reinforcing the value of current and new technology.

Requirements

• High School Diploma/GED and 1 year customer service experience, or college degree or equivalent military experience.
• Experience in a sales environment required; experience in financial industry a plus.
• Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships.
• Capable of analyzing credit and financial information.
• Exhibits business acumen.
• Demonstrated ability in making sound decisions.

Qualifications

• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) at the time of employment.

SkillsHighly developed interpersonal and communication skills.

Strong problem-solving and decision-making abilities.

Ability to work independently and as part of a team.

Proficiency in using technology and software tools relevant to the role.

Benefits

The bank offers comprehensive benefits and differentiated compensation offerings to support the individual needs of its employees and their families, encompassing physical, financial, emotional, and social well-being. Learn more on the 53.com Careers page.

Pay

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education, and geographic location.

Schedule

Normal office environment. Extended viewing of computer screens. Periodic travel within the Bancorp footprint to attend meetings and/or training.