Personal Banker II

Job Summary

About the role

Proficiently perform teller function processing transactions with accuracy and balance according to the Bank’s standards, procedures and policies. Broaden customer relationships by providing account solutions to customer needs and requests, through account opening and maintenance activities. Be a passionate advocate of Needham Bank, demonstrating its core values within the community.

Responsibilities

• Demonstrate awareness, commitment and dedication to servicing and building customer relationship
• Gain full knowledge of the products and services offered by the Bank
• Provide a complete range of customer services at the bank, including opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts
• Promote bank products, contributes to referrals and refer or resolve customer inquiries concerning accounts or other banking services
• Responsible for operational compliance and adherence to bank policies and procedures
• Gain full understanding and knowledge of the teller function
• Consistently deliver exceptional customer service
• Research and analyze data in order to resolve more complex customer problems
• Answer customer questions with accounts and transactions and explore ways to resolve difficult issues
• Develop and maintain knowledge of products and services; stay abreast of changes and anticipate which products and services may benefit customers in order to communicate offerings
• Aids in training and development of tellers and personal bankers; communicates with bank Retail Trainer and participates in assigned training activities
• Aid and act as backup to Assistant Branch Manager, Teller Manager, or Head Teller as needed
• Perform additional duties as requested, needed or assigned

Requirements

• Ability to work a flexible schedule based on the hours of operation of the Bank, including Saturday mornings
• Ability to lift 30 pounds
• Basic knowledge of keyboard and computer skills
• Must have basic business acumen and professionalism
• Ability to build strong relationships and alliances across the organization, exceed customer expectations, ability to adapt to change, reliable and highly motivated
• Fluent in written and verbal English
• Willing to become a Notary Public in MA
• Must have reliable transportation
• Must adhere to Needham Bank’s Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)

Qualifications

• High School Diploma or GED
• Two plus years of teller or cash handling experience with accurate balancing record
• Customer service experience and/or sales experience preferred

Skills

• Keyboard and computer skills
• Arithmetic operations with the use of a calculator
• Business acumen and professionalism
• Relationship building and alliance creation
• Adaptability to change
• Reliability and motivation
• Written and verbal English fluency
• Notary Public in MA

Benefits

The pay range provided is based on what we believe is a reasonable estimate for the pay range for this job at the time of posting. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

Pay

PAY RANGE: $22.57 - $29.35 - hourly

Schedule

Normal business office environment