Personal Banker II

About the role

First Community Bank is a community‑focused financial institution with over 60 locations in four states. The Personal Banker II – Float provides customers with accurate information about the bank’s products and services, handles inquiries, resolves complaints, and supports the bank’s overall goals and objectives.

Responsibilities

• Establish and promote cordial relationships with customers, promptly attending to inquiries and solving problems to maximize satisfaction.
• Inform and suggest new banking products to customers.
• Provide account information such as balance, status, and transaction history.
• Ensure strict compliance with all bank policies, procedures, and regulatory guidelines.
• Protect customers’ confidential information and use it only for official purposes.
• Improve the banking experience by addressing challenges promptly.
• Conduct effective checking sales presentations, recommend appropriate accounts, and ask for the customer’s business.
• Introduce customers to the Tell‑A‑Friend program and distribute coupons with enthusiastic explanations.
• Help customers understand in‑person and digital banking options and select the preferred channel.
• Expand technology penetration by proactively using and advocating customer convenience channels.
• Open new accounts and service existing ones according to operational procedures, ensuring required documentation is received and archived.
• Minimize deposit exceptions and address them quickly to prevent account closure.
• Make qualified referrals to Wealth, Mortgage, Commercial, and Treasury Services.
• Perform branch operational duties as assigned by the Branch Manager.
• Participate in marketing and awareness campaigns to grow the customer base.
• Consult customers on consumer loan options, process applications accurately, discuss debt ratios and reports, and ensure proper loan documentation for non‑real‑estate loans.
• Serve as Teller: maintain cash drawer, accept deposits, cash checks, process cash advances and loan payments, and perform other teller transactions accurately and courteously.
• Complete assigned training within expected timeframes.
• In some markets, handle cash‑vault duties, including end‑of‑day balancing, currency and coin shipments, vault logs, and related reconciliation tasks.
• Assist Personal Bankers I with more complex duties such as business accounts, IRA distributions, IRA openings, and other less‑frequent tasks.
• Support First Community Bank’s mission, vision, and values by adhering to Company Standards of Conduct.

Requirements

• High school diploma or equivalent.
• Three years of banking experience in account opening, servicing, and maintenance with demonstrated proficiency.
• Effective listening skills and the ability to propose solutions based on customer input.
• Patience and a positive attitude when helping others solve problems.
• Proven record of outstanding customer service.
• Proficiency with banking platforms and common office software/systems.
• Strong verbal and written communication skills.
• Excellent negotiation and influencing abilities.
• Strong attention to detail.
• Ability to lift up to 25 pounds occasionally and stand for extended periods.
• Ability to sit at a computer for extended periods.
• Willingness to travel as needed.

Benefits

• Health, vision, and dental insurance.
• 401(k) plan with employer match.
• Life insurance.
• Paid vacation days, holidays, and other time‑off options.
• Paid volunteer time.
• Matching gifts for charitable contributions.
• Team participation in charitable events.

Pay

Salary range: $19.52 – $26.41 per hour (Grade 5), commensurate with experience, education, and other qualifications.