Personal Banker II

About the role

We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done. Office Location: San Angelo, Texas, United States. Scope/Contacts: Individual has very frequent contact with customers, bank employees, store employees and other banks. All contact is either face-to-face, by telephone or written correspondence. Results of work are reviewed, and performance is measured against specific goals.

Responsibilities

• Determine customer's needs, open or close appropriate retail accounts and IRA's, and maintain all associated records.
• Complete sales tracking on all customers served.
• Complete self-directed sales training within twelve months, which includes a test.
• Rent safe deposit boxes to customers; permit customers access to boxes with maximum protection and maintain records of safe deposit boxes and renters.
• Handle check orders.
• Perform other duties as assigned.
• Actively participate in the Customer Service First program and support the values of the organization and follow established policies and procedures.
• Periodic travel to Abilene or other Bank Regions for training is required.
• Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation.

Requirements

• College degree or twelve months’ customer contact and sales experience required.
• Banking experience preferred.
• High school diploma or GED.

Qualifications

• Communication and sales skills.
• Mathematical and general business knowledge normally acquired by high school graduate.
• Courteous, professional demeanor with ability to handle multi‑tasks.
• Commitment to providing "unexpected" customer service.
• Knowledge of bank regulations, policies and procedures preferred.

Skills

• Ability to type 45 wpm accurately.
• Proficient with 10‑key by touch.
• Experience with Word, Excel, and Outlook.

Schedule

Must be able to work flexible hours and/or extended hours as business requires.