Personal Banker II

POSITION SUMMARY

At F&M, our personal bankers do more than handle requests; they establish and nurture lasting relationships with our valued customers. We are industry leaders because people trust us to handle their financial transactions with the utmost care and attention to detail. To continue this tradition of superior service and accountability, we’re looking for a qualified personal banker to join our team.

About the role

The ideal candidate will be passionate about empowering customers to meet their financial goals and have a thorough understanding of the customer’s transaction requirements. Excellent communication is a critical trait necessary to educate customers and refer appropriate products and services matching their needs.

Responsibilities

• Open deposit accounts and complete the processing of regular transactions, such as receiving and paying out money and keeping records of money and negotiable instruments involved in financial transactions in an efficient and accurate manner.
• Provides personalized banking services to financial institution customers by performing the following duties:
• Educate customers about the Banks’ sales and service delivery options and refer the appropriate products and services matching the customer needs.
• Evaluate needs of potential customers and offer appropriate financial products and services while utilizing BN Control.
• Prepare and compile new customer account information to open new deposit accounts - including signature cards, new account sheets, check orders, direct deposit, and automatic bill pay.
• Accounts include all deposit products including Certificate of Deposit opening, closing, deposits and partial withdrawals. IRA opening, distributions, and contributions.
• Refer and schedule appointments with Home Loan Originators and educate customers on various home loan products.
• Provide ongoing relationship servicing by informing and advising customers of status or enhancements to current accounts to maintain goodwill and gain additional business. Also suggest resolution on account disputes and other account activity.
• Respond promptly to customer inquiries and requests and resolves difficult customer transactions and situations.
• Promote and cross-sell Bank products and services as appropriate to customer needs, including FM Investments.
• Generate new business to assist in meeting profitability goals of the office, and production goals set by retail leadership.
• Answer telephone calls, take messages, provide information and direct calls to appropriate staff as necessary.
• Greet bank visitors, provide information, and direct them to appropriate staff as necessary.
• Take applications, analyze, and compile information and documentation collected to accurately approve or deny credit cards, personal loans, and auto loans to approved lending authority and within Bank policy.

Qualifications

• Experience with banking processes, money management, and customer service.
• Trustworthy and precise.
• Thorough understanding of the customer’s transaction requirements.
• Excellent communication skills.
• Knowledge of bank products/services and customer needs.
• Expert level banker knowledge.

Benefits

Not specified.

Skills

• Excellent communication skills.
• Thorough understanding of bank products/services and customer needs.
• Ability to identify customer needs and provide appropriate financial products and services.
• Ability to evaluate customer needs and offer appropriate financial products and services.
• Ability to prepare and compile new customer account information.
• Ability to respond promptly to customer inquiries and requests.
• Ability to promote and cross-sell Bank products and services.
• Ability to generate new business to assist in meeting profitability goals of the office.
• Ability to answer telephone calls, take messages, and direct calls to appropriate staff.
• Ability to take applications, analyze, and compile information and documentation collected to accurately approve or deny credit cards, personal loans, and auto loans.

Pay

Pay Grade: C

Schedule

Not specified.