Personal Banker I, Moon Twp

About the role

The Personal Banker I plays a vital role in delivering exceptional customer service and fostering strong customer relationships. This position is the first point of contact for customers and is responsible for engaging in meaningful interactions and assisting with various banking transactions.

Responsibilities

• Process transactions through teller equipment on all retail and corporate accounts, including deposits, withdrawals, transfers, loan payments, and cash advances.
• Demonstrate a consultative sales approach to build customer relationships by offering additional products and services such as checking, savings, credit cards, loans, and digital banking.
• Effectively utilize customer conversations and lobby engagement while maintaining the highest level of professional integrity and ethics.
• Initiate new customer relationships through outbound calling efforts.
• Maintain an accurate count of money and use computer literacy to access account information and process transactions.
• Develop a thorough knowledge of Bank products and guidelines by attending required classes.
• Maintain a professional appearance and conduct oneself in a professional manner at all times.

Qualifications

• A high school diploma/GED is required.
• A college degree or a minimum of six months customer service experience is required.
• Excellent written and verbal communication skills are essential, including professional grammar and demeanor.
• Candidates must be able to travel as needed for training.

Benefits

Employees have the responsibility and accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risks they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.