Personal Banker I

About the role

As a Personal Banker I at Frost, you are the first point of contact for many of our customers, setting the standard for what it means to bank with us. Our personal bankers believe in trust, integrity, and building relationships with our customers, who span generations.

Responsibilities

• Provide coverage in both personal banking and teller services while meeting consumer banking performance standards
• Educate and advise customers on deposits, loans, and provide support for any service or account maintenance issues
• Stand firm in integrity and use good judgment in every situation, in the moment
• Provide teller services, including deposits, payments, and check cashing, in compliance with established bank policies and procedures
• Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions
• Manage risk while actively practicing loss prevention
• Attend both teller and personal banking training to stay current with information and remain familiar with applicable policies, laws, regulations, and Bank Secrecy Act policies
• Develop relationships with clients, becoming their point of contact and knowing their names
• Provide advice and guidance to help people along their financial journey
• Achieve all-win outcomes using Integrity, Caring, and Excellence

Requirements

• Required Availability: Monday–Friday, 7:45am–6:15pm with Rotating Saturdays, 8:45am–1:15pm
• Exceptional customer service skills
• Proficiency in Microsoft applications
• Excellent written and verbal communication skills

Preferred Skills

• Cash-handling experience
• College hours
• Experience in dealing with fraud, protecting customers’ money, and building trust so clients feel comfortable and safe

Benefits

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Pay

Commensurate with experience

Schedule

Monday–Friday, 7:45am–6:15pm with Rotating Saturdays, 8:45am–1:15pm

Qualifications

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Skills

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Benefits

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Schedule

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