Personal Banker I

Essential Job Duties & Responsibilities

• Processing deposit & withdrawal transactions
• Balance cash drawer and TCR (Teller Cash Recycler)
• Detecting & reporting fraudulent or suspicious activities
• Evaluating customer needs to suggest appropriate bank products & services
• Opening & processing all available new account types
• Taking wire requests
• Aiding customers with: Debit card and internet banking services, check ordering, stop payments, and closing accounts
• Solving problems and handling special requests
• Understanding loan options, including terms and rates (II, III)
• Completing consumer loan application process (II, III)
• Performing In-Branch Closing process for Consumer Loan customers (III)
• Performing other miscellaneous customer service functions
• Assisting supervisor with cross-training other staff members (II, III)

Knowledge, Skills & Abilities

• Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services.
• English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Mathematics – Knowledge of arithmetic, algebra, and their applications.
• Excellent attention to detail.

Job Specifications

• Oral Comprehension – Ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression – Ability to communicate information and ideas in speaking so others will understand.
• Problem Sensitivity – Ability to tell when something is wrong or is likely to go wrong and know what steps to take to correct the problem.
• Information Ordering – Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Number Facility – Ability to add, subtract, multiply, or divide quickly and correctly.
• Speech Clarity – Ability to speak clearly so others can understand you both in person and over the phone.
• Near Vision – Ability to review customer information on the computer, on documents as well as visually identify customer identity.
• Speech Recognition – Ability to identify and understand the speech of another person.
• Mathematical Reasoning – Ability to choose the right mathematical methods or formulas to solve a problem.
• Reading Comprehension – Ability to understand written sentences and paragraphs in work-related documents.
• Physical Requirements – Lifting – Ability to lift a minimum of 10 lbs. up to a height of 3-4 ft. Standing/sitting – Must have the ability to remain in stationary positions 75% of the business day. Dexterity – Ability to operate a computer and other office machinery, such as a calculator, adding machine, copy machine and printer. Hearing – Ability to exchange accurate information to customers relating to their accounts and/or banking procedures. Active Learning – Understanding the implications of new information for both current and future problem-solving and decision-making. The ability to learn technical material.