Personal Banker I - Mesa-Val Vista

About the role

The Personal Banker I position at Fifth Third Bank provides an exceptional customer experience by cultivating, maintaining, and enhancing long-lasting relationships with existing and prospective customers. This role involves processing teller transactions and working as part of the platform staff. The banker helps customers understand and address their financial needs by utilizing a consultative sales and service process.

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a designated book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate.
• Use a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations, solutions, and advice.
• Maintain a working knowledge of products, services, and processes offered.
• Work collaboratively with internal partners to ensure customer needs are met and all problems are resolved.
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs.
• Provide customer support needed, reinforcing the value of current and new technology.
• Process teller transactions and adhere to balancing guidelines.

Requirements

High School Diploma/GED and 6 months customer service experience, or college degree or equivalent military experience. Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships. Ability to professionally represent Fifth Third Bank in verbal and written communication. Exhibits business acumen. Demonstrated ability in making sound decisions. This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Qualifications

Minimum qualifications include a high school diploma or GED, and 6 months of customer service experience, or a college degree or equivalent military experience. Must have a demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships. Must exhibit business acumen and the ability to make sound decisions. Must have the ability to professionally represent Fifth Third Bank in verbal and written communication. Must have the ability to analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs. Must have the ability to provide customer support needed, reinforcing the value of current and new technology. Must have the ability to process teller transactions and adhere to balancing guidelines.

Skills

Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships. Ability to professionally represent Fifth Third Bank in verbal and written communication. Exhibits business acumen. Demonstrated ability in making sound decisions. Must have the ability to analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs. Must have the ability to provide customer support needed, reinforcing the value of current and new technology. Must have the ability to process teller transactions and adhere to balancing guidelines.

Benefits

Comprehensive benefits and differentiated compensation offerings are provided to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education, and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business, and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional, and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html.

Pay

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education, and geographic location.

Schedule

Normal office environment. Extending viewing of computer screens.