Personal Banker I

Key Responsibilities

• Creates a positive client experience through a warm and welcoming environment that encourages client relationship building.
• Maintains client confidentiality.
• Enhances client interactions, creating a more individualized tailored experience.
• Builds relationships with current and new clients.
• Anticipates the unique financial needs each client faces throughout their life experiences.
• Utilizes open ended questions to uncover client needs and offer appropriate products and services.
• Connects clients to additional departments as appropriate.
• Educates and demonstrates existing, new, or enhanced products to improve a client’s banking experience.
• Understands and implements security protocols to protect the client, staff, and institution.
• Processes clients’ deposits, withdrawals, loan payments, cashing of checks, and internal transfers.
• Examines checks for endorsement and negotiability.
• May assist with more involved transactions such as loan and cash advances, cashier’s checks, and wire transfers.
• Demonstrates efficient and accurate cash handling skills.
• Understands and follows dual control procedures as required.
• Mitigates fraud through utilization of knowledge of the client and the client’s typical transactional activity.
• Understands and follows Security policies and procedures.
• Aids clients with account maintenance including address changes, travel notifications, disputes, stop payments, and check holds.
• Balances each day’s transactions and verifies drawer cash totals.
• Reports offages to the Personal Banker Supervisor and works with the banking team to resolve offages.
• Adheres to and complies with all bank policies and procedures, in addition to Federal and State regulations.

Miscellaneous Responsibilities

• Attends weekly Frontline Meetings.
• Implements new practices, procedures, and insights into daily operations.
• Attends any branch meetings called by the Personal Banker Supervisor or Branch Manager.
• May be requested to assist at other branches due to business need.
• Supports Personal Banking team by collecting client information for the opening of new accounts.
• May assist with the opening of new accounts.
• Supports the team by performing other tasks as assigned.

Supervisory Responsibilities

- None

Qualifications

• Ability to work with public.
• Prior Client Service experience preferred.
• Cash handling experience preferred.
• Knowledge and ability to communicate effectively with the Team, internal Business Partners, and potential and existing customers.
• Must have the ability to understand and work from oral and written instructions.
• Must have the ability to perform basic math skills and to calculate simple to complex transactions.
• Must have ability to remain calm and professional during peak periods of activity and manage multiple tasks simultaneously.
• This job requires employee to prioritize/organize work, and applies common sense, as well as proofread and edits documents for accuracy.
• Employee must have the knowledge and ability to troubleshoot and develop solutions to customer problems in a timely manner.
• Must be able to use office equipment. This includes computers, phones, fax machine, scanners, printers, etc.

Education and/or Experience

• High School Diploma or equivalent or is working towards obtaining a High School Diploma or GED.