Personal Banker I

About the role

Performs a broad variety of customer service and sales activities that promote long-term customer relationships. Assists customers with account problems and questions, including initiating and servicing deposit accounts and related services. Strengthens customer relationships through follow-up calls, customer profiling, and review of customer needs. Serves as a consumer lender trainee in processing loan requests per the bank’s policy and guidelines, with lending authority granted based on demonstrated ability and experience.

Responsibilities

• Assists customers in making product and service choices that best meet their needs, including account opening and closing for individual and commercial accounts.
• Proactively explores customer needs and makes appropriate recommendations of available products and services.
• Performs customer service duties such as answering phone and in-person inquiries, conducting customer research, processing approved refunds, placing check orders, assisting with safe deposit access, and processing deposit verifications.
• Conducts customer profiling at the time of relationship establishment to ensure effective product suggestions and follow-up activities.
• Provides interest rate quotes to customers per the bank’s established rate sheet.
• Accepts loan applications and conducts initial credit verifications and underwriting for Demand Deposit and other Consumer Loans, including ordering credit reports and providing loan payoff quotations.
• Requests and reviews loan documentation related to the initiation and/or modification of DDL, Consumer, and Fresh Start Loan accounts.
• Initiates and processes incoming/outgoing wires, obtaining all necessary approvals.
• Performs other duties/projects as assigned by supervisor.
• Maintains regular and reliable attendance, with the ability to work flexible hours, including weekends if the branch is open.

Requirements

• Full knowledge of personal and business banking products, with initiative to stay updated on changes.
• Basic knowledge of banking regulations applicable to the job function and bank policies and procedures.
• Knowledge of general banking principles and willingness to participate in educational opportunities.
• Skill in communicating courteously and professionally with clients and co-workers.
• Skill in operating computer terminals, printers, back counter capture machines, coin machines, and copiers.
• Effective listening skills and ability to make appropriate referrals.
• Ability to maintain a high level of confidentiality.
• Ability to provide leadership and guidance in customer service, cash and check handling, and customer referrals.
• Ability to ensure efficiency, accuracy, and customer service in a fast-paced environment.
• Ability to function as a team player.

Qualifications

• High school graduate or equivalent.
• A minimum of 24 months of prior banking experience is generally expected.

Benefits

For employees working at least 35 hours per week:

• 8 paid holidays.
• 17 PTO days each year for the first five years of employment (after completing a 90-day introductory period).
• 16 hours of paid sick time upon hire date.
• Health, dental, prescription drug card, vision, and voluntary life insurance plans.
• Health savings account with employer contributions.
• Flexible medical and dependent care spending plans.
• 401K plan after 3 months and start of next quarter, with employer contributions and profit sharing.
• $50,000 group term life insurance.
• Long-term disability insurance and employee assistance program.

Benefits are modified for employees working less than 35 hours per week.

Pay

Hourly $24 - $27

Schedule

Monday–Friday, 8:00 AM–5:00 PM, with rotating Saturdays 9:00 AM–12:00 PM.