Personal Banker I

About the role

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision‑making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.

The Personal Banker I plays a key role in driving new customers and business while expanding existing relationships for Nicolet and your branch, serving as a trusted financial advisor who reflects Nicolet’s culture, values, and commitment to exceptional customer experience. In this role, you engage customers in meaningful, needs‑based conversations to provide tailored financial guidance, support account openings and servicing, and assist with transactions across channels. You proactively identify opportunities to deepen relationships through education, referrals, and recommending solutions. You also support consumer lending by assisting with inquiries, gathering information, and preparing loan applications, referring to specialists when appropriate.

Responsibilities

• Deliver a highly personalized and consultative customer experience across in‑person, phone, and digital channels.
• Conduct deeper financial conversations to understand short and long‑term needs and recommend appropriate deposit, lending, and digital solutions.
• Serve as a trusted resource for service and account support.
• Open and service consumer and small business deposit and loan accounts; complete account maintenance and ensure accuracy of documentation.
• Process deposits, withdrawals, payments, transfers, official checks, and related financial transactions.
• Assist with debit/ATM issuance, safe‑deposit access, check orders, foreign currency exchange (as applicable), and digital banking troubleshooting.
• Identify opportunities to expand relationships through product recommendations, financial education, and proactive outreach.
• Use available reports and tools to identify customer needs, product gaps, and targeted calling opportunities.
• Contribute to the achievement of business objectives by conducting internal and external sales calls and other business development activities.
• Refer customers to internal specialists (mortgage, commercial banking