Personal Banker I

About the role

The Personal Banker supports customers with routine banking needs by opening accounts, processing transactions, and ensuring documentation and regulatory requirements are met accurately. This role focuses on operational execution, compliance, and service quality while providing a positive customer experience.

Responsibilities

• Creates a welcoming environment and communicates professionally and effectively with customers and team members
• Demonstrates a strong commitment to service excellence and consistently delivers high-quality customer service
• Applies strong critical thinking and problem-solving skills to resolve and/or identify financial solutions for new and existing customers
• Ensures all documentation, disclosures, and regulatory requirements (including BSA and CIP) are completed accurately and in accordance with policy
• Applies strong attention to detail and procedural discipline to ensure compliance and risk mitigation
• Maintains accountability for assigned work and follows all internal controls, security, and audit standards
• Provides a complete range of customer service, including opening all types of new accounts, credit cards, and cross-selling of other bank products/services such as self-service banking solutions (ATM, Mobile Banking, etc.)
• Actively contributes to help meet the banking center's goals, as well as individual sales and referral goals by cross-selling and referring customers to bank business partners when more complex financial needs are recognized (e.g., commercial Lending, Mortgage, insurance, investments, Merchant Services, Wealth Management, or Treasury Management)
• Supports branch operations by assisting the teller line as needed to maintain service flow
• Participates in job-specific training and other various bank training programs, as necessary
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per bank policy
• Maintains current knowledge and complies with all federal and state laws and regulations and all established bank policies and procedures, including internal audit controls related to department operations
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML
• Performs other related duties as required and assigned

Requirements

• High School Diploma or GED
• Bachelor’s degree in business, marketing, or related field, preferred
• One (1) year of financial service industry experience required
• Thorough understanding of corporate business account documentation and consumer loan documentation, including proficiency with BSA and CIP, preferred
• Demonstrated ability to retain and apply detailed procedural and regulatory information
• Strong attention to detail, accuracy, and accountability
• Ability to learn and adapt to new information, procedures, and technology platforms
• Proficiency in personal computers and Microsoft Office applications (Word, Excel, Outlook)
• Bilingual in English and Spanish required

Schedule

Ability to work flexible hours, including Monday through Friday and a rotating Saturday schedule, as business needs dictate.

Organization

This position reports to the Banking Center Manager. Employees are encouraged to volunteer for bank-sponsored activities, civic, charitable, and community events.

Training Requirements

All employees are required to attend scheduled mandatory training and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures.