Personal Banker I

First Community Bank is dedicated to improving the communities where we live and work. With a true focus on “community banking,” employees can make an impact through company‑sponsored programs such as paid volunteer time, matching gifts for charitable contributions, and team participation in charitable events. We operate over 60 locations in four states, offering personal service that reflects deep community knowledge.

Benefits

• Health, vision, and dental insurance
• 401(k) plan with employer match
• Life insurance
• Paid vacation days, holidays, and other time‑off options
• Paid volunteer time
• Matching gifts for charitable contributions
• Participation in charitable events

Responsibilities

• Establish and promote cordial relationships with customers, promptly attending to inquiries and solving problems for maximum satisfaction.
• Inform and suggest new banking products to customers.
• Provide account information such as balance, status, and transaction history.
• Ensure strict compliance with the bank’s policies, procedures, and regulatory guidelines.
• Protect customers’ confidential information and use it only for official purposes.
• Improve customers’ banking experience by ensuring prompt service and rapid resolution of challenges.
• Conduct effective checking sales presentations, recommend appropriate accounts, and ask for the customer’s business.
• Introduce customers to the Tell‑A‑Friend program and distribute coupons with enthusiastic explanations.
• Help customers understand both in‑person and digital banking options and select the channel that best fits their preferences.
• Expand technology penetration of retail and business clients by proactively using customer convenience channels.
• Open new accounts and service existing accounts according to operational procedures, ensuring required documentation is received and archived.
• Minimize deposit exceptions and address them quickly to prevent account closure due to documentation issues.
• Make qualified referrals to banking partners such as Wealth, Mortgage, Commercial, and Treasury Services.
• Perform branch operational duties assigned by the Branch Manager in accordance with procedures.
• Participate in marketing and awareness campaigns to create and grow the customer base.
• Consult customers on consumer loan options, process applications accurately, discuss debt ratios and credit reports, and ensure proper loan documentation for non‑real‑estate loans.
• Serve as a Teller, maintaining a cash drawer, handling deposits, cashing checks, processing cash advances and loan payments, and performing other teller transactions courteously and accurately.
• Complete assigned training within expected timeframes.
• In some markets, handle cash‑vault duties, including end‑of‑day balancing, vault and currency logs, entering totals into Silverlake Teller, preparing currency and coin shipments, managing teller outages in OWL, and reviewing over/short reports.

Requirements

• High school diploma or equivalent
• 1–5 years of banking experience
• Effective listening skills with the ability to understand and respond without interruption
• Patience and a positive attitude when helping others solve problems
• Proven record of outstanding customer service
• Proficiency with banking platforms and common office software/systems
• Strong verbal and written communication skills
• Excellent negotiation skills and ability to influence people
• Strong attention to detail
• Ability to lift up to 25 pounds occasionally and stand for extended periods
• Ability to sit at a computer for extended periods
• Ability to travel as needed

Pay

Salary range: $16.14 – $21.83 per hour (Salary Grade 3). Pay is based on market data and is commensurate with experience, education, and other qualifications.