Personal Banker I

About the role

At First Community Bank, we are committed to making our community, the places where we live and work, a better place each day. With a true focus on “community banking,” employees find that they can make an impact through company-sponsored programs such as paid volunteer time, matching gifts for charitable contributions, and team participation in charitable events.

The Personal Banker I provides customers with accurate information regarding the Bank’s products and services, handles customer inquiries, and resolves customer complaints. They protect the Bank’s image and contribute positively to the achievement of the Bank’s overall goals and objectives.

Responsibilities

• Establish and promote cordial relationships with customers, ensuring prompt attention to their inquiries and solving their problems to grant them maximum satisfaction.
• Inform and suggest new banking products to customers.
• Provide information to customers on their account such as balance, account status, and check or payment clearing history.
• Ensure that all the Bank’s policies, procedures, and regulatory guidelines are strictly complied with in the process of performing duties.
• Protect customers’ confidential information and use it only for official purposes.
• Improve customers’ banking experience by ensuring prompt service and resolution of banking challenges without delay.
• Conduct effective sales presentations for checking accounts, resulting in appropriate account recommendations and asking for the customer’s business.
• Introduce customers to the Tell-A-Friend program and hand out Tell-A-Friend coupons with each customer transaction.
• Help customers understand their in-person as well as digital banking options, allowing them to select the channel that aligns best with their personal preference.
• Expand technology penetration of retail and business clients by proactively using customer convenience channels offered by First Community Bank.
• Open new accounts and service existing accounts as outlined by operational procedures, ensuring required documentation is received and archived.
• Ensure deposit exceptions are minimal and addressed quickly to avoid account closure due to documentation exceptions.
• Make qualified referrals to banking partners such as Wealth, Bearing Insurance, Mortgage, Commercial, and Treasury Services.
• Perform branch operational duties as assigned by the Branch Manager, in accordance with operational procedures.
• Participate in marketing and awareness campaigns to create and grow the customer base.
• Consult customers on consumer loan options, explain terms, process consumer loan applications accurately, and discuss debt ratios and consumer reports.
• Ensure proper loan documentation is received for consumer non-real estate loans and resolve any issues with lien perfection.
• Serve as a Teller, maintaining a cash drawer, accepting deposits, cashing checks, processing cash advances and loan payments, and performing other teller transactions accurately and courteously while adhering to regulatory and operational procedures.
• Complete assigned training within expected timeframes.
• In some markets, handle cash vault duties including balancing the vault, preparing currency and coin shipments, placing currency orders, managing teller outages, and reviewing teller over/short reports.
• Support First Community Bank’s mission, vision, and values by exhibiting commitment to the Company Standards of Conduct.

Requirements

• High school diploma or equivalent.
• One to five years of banking experience.
• Effective listening skills demonstrated by the ability to listen without interruptions, understand others, and propose solutions.
• Patient and willing to help others solve problems while maintaining a positive attitude.
• Proven record of outstanding customer service.
• Demonstrated proficiency using banking platforms and common office software and systems.
• Strong verbal and written communication skills.
• Excellent negotiation skills and ability to influence people.
• Strong attention to detail.
• Ability to lift up to 25 pounds occasionally and stand for extended periods.
• Ability to sit in front of a computer for extended periods.
• Ability to travel as needed.

Benefits

• Comprehensive health, vision, and dental insurance.
• 401(k) plan with employer match.
• Life insurance.
• Paid vacation days, holidays, and other time off options.
• Paid volunteer time.
• Matching gifts for charitable contributions.
• Team participation in charitable events.

Pay

$16.14–$21.83/hour (Salary Grade 3). The salary range is based on market data, and the pay rate is commensurate with experience, education, and other qualifications.