Personal Banker I

At First Community Bank, we are committed to making our community, the places where we live and work, a better place each day. With a true focus on “community banking,” employees find that they can make an impact through company-sponsored programs such as paid volunteer time, matching gifts for charitable contributions, and team participation in charitable events.

Benefits

• Comprehensive health, vision, and dental insurance
• 401(k) plan with employer match
• Life insurance
• Paid vacation days, holidays, and other time off options

Responsibilities

• Establish and promote cordial relationships with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction.
• Inform and suggest new banking products to customers.
• Provide information to customers on their account such as balance, account status, and check or payment clearing history.
• Ensure that all the Bank’s policies, procedures, and regulatory guidelines are strictly complied with in the process of performing duties.
• Protect customers’ confidential information and use it only for official purposes.
• Improve customers’ banking experience by ensuring prompt service and resolution of banking challenges.
• Conduct effective checking sales presentations, recommend appropriate accounts, and ask for the customer’s business.
• Introduce customers to the Tell-A-Friend program and hand out Tell-A-Friend coupons with each customer transaction.
• Help customers understand their in-person and digital banking options, allowing them to select their preferred channel.
• Expand technology penetration of retail and business clients by proactively using customer convenience channels offered by First Community Bank.
• Open new accounts and service existing accounts as outlined by operational procedures, ensuring required documentation is received and archived.
• Minimize deposit exceptions and address them quickly to avoid account closure risks.
• Make qualified referrals to banking partners such as Wealth, Bearing Insurance, Mortgage, Commercial, and Treasury Services.
• Perform branch operational duties as assigned by the Branch Manager, in accordance with operational procedures.
• Participate in marketing and awareness campaigns to create and grow the customer base.
• Consult customers on consumer loan options, explain terms, process loan applications accurately, and ensure proper loan documentation.
• Serve as a Teller, maintaining a cash drawer, accepting deposits, cashing checks, processing cash advances and loan payments, and performing other teller transactions accurately and courteously.
• Complete assigned training within expected timeframes.
• In some markets, handle cash vault duties including balancing the vault, preparing currency and coin shipments, placing orders, and managing teller outages.
• Support First Community Bank’s mission, vision, and values by exhibiting commitment to the Company Standards of Conduct.

Requirements

• High school diploma or equivalent
• One to five years of banking experience
• Effective listening skills and ability to provide solutions based on customer input
• Patient and willing to help others while maintaining a positive attitude
• Proven record of outstanding customer service
• Proficiency using banking platforms and common office software and systems
• Strong verbal and written communication skills
• Excellent negotiation skills and ability to influence people
• Strong attention to detail
• Ability to lift up to 25 pounds occasionally and stand for extended periods
• Ability to sit in front of a computer for extended periods
• Ability to travel as needed

Pay

$16.14–$21.83/hour (commensurate with experience, education, and other qualifications)