Personal Banker I

Duties And Responsibilities

• Establish and promote cordial relationships with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction.
• Inform and suggest new banking products to customers.
• Provide information to customers on their account such as balance, account status, and check or payment clearing history.
• Ensure that all the Bank’s policies, procedures, and regulatory guidelines are strictly complied with in the process of performing duties.
• Ensure the customers’ confidential information is properly protected and only used for official purposes.
• Improve customers’ banking experience by ensuring that the customers are attended to promptly and all their banking challenges are resolved without delay.
• Conduct effective checking sales presentations that will result in an appropriate account recommendation and asking for the customer’s business.
• Introduce customers to the Tell-A-Friend program and eagerly hand out Tell-A-Friend coupons with an enthusiastic explanation with each customer transaction.
• Help customers to understand their in-person as well as digital banking options, allowing them to select the channel that aligns best with their personal preference for doing business with the Bank.
• Expand technology penetration of retail and business clients by pro-actively using the customer convenience channels offered by First Community Bank; personally using the services allows employees to be a better customer advocate.
• Open new accounts and service existing accounts as outlined by operational procedures, ensuring required documentation is received and archived at time of account opening.
• Ensure that deposit exceptions are minimal and addressed quickly after identifying with the goal of no account being at risk of closure due to documentation exceptions.
• Make qualified referrals to banking partners such as Wealth, Bearing Insurance, Mortgage, Commercial, and Treasury Services.
• Perform branch operational duties as assigned by Branch Manager, in accordance with operational procedures.
• Participate in marketing and awareness campaigns in the Bank to create and grow customer base.
• Consult customers on consumer loan options and explain their terms, process consumer loan applications with accuracy, understand and discuss debt ratios and consumer reports with customers, and ensure proper loan documentation is received for consumer non-real estate loans by understanding each transaction and what is required for lien perfection.

Requirements

• A high school diploma or equivalent.
• One to five years of banking experience.
• Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them, and then purpose solutions or make contributions based on the points made.
• Patient and willing to help others in solving problems while maintaining a positive attitude.
• Proven record of outstanding customer service.
• Demonstrated proficiency using banking platforms and common office software and systems.
• Strong verbal and written communication skills.
• Excellent negotiation skills and ability to influence people.
• Strong attention to detail.
• Ability to lift up to 25 pounds occasionally and to stand for extended periods of time.
• Ability to sit in front of a computer for extended periods of time.
• Ability to travel, as needed.

Benefits

The salary range is based on market data associated with the position and where the pay rate falls within the range is commensurate with experience, education, and other qualifications.

* Salary Description $16.14-$21.83/hour - Salary Grade 3