Personal Banker I

About the role

It’s about interactions more than transactions. Do you love serving others and being a helpful hand regardless of the issue? Do people often tell you that you brought them joy just by being you? Are you known for your ability to adapt in ever‑changing fast‑paced environments? At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. Frost is committed to fostering an environment that reflects its values and encourages team members to be the best they can be. By joining our adaptable, integrity‑driven team, you’ll become part of Frost’s over 150‑year legacy of providing unparalleled banking services. Frost is one of the 50 largest U.S. banks by asset size and a leader in banking customer satisfaction.

Responsibilities

• Provide coverage in both personal banking and teller services while meeting consumer banking performance standards.
• Educate and advise customers on deposits, loans, and support for any service or account‑maintenance issues.
• Provide teller services, including deposits, payments, and check cashing in compliance with established bank policies and procedures.
• Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions.
• Manage risk while actively practicing loss prevention.
• Attend both teller and personal banking training to stay current with information and remain familiar with applicable policies, laws, regulations, and Bank Secrecy Act policies.
• Develop relationships with clients, becoming their point of contact so they know your name and you know theirs.
• Provide advice and guidance to help people along their financial journey.
• Take action using Integrity, Caring, and Excellence to achieve all‑win outcomes.

Requirements

• Exceptional customer service skills.
• Proficiency in Microsoft applications.
• Excellent written and verbal communication skills.
• Cash‑handling experience (preferred).
• College hours (preferred).
• Experience dealing with fraud, protecting customers’ money, and building trust so clients feel comfortable and safe (preferred).

Schedule

Required Availability: Monday–Friday, 7:45 am–6:15 pm with rotating Saturdays, 8:45 am–1:15 pm.

Benefits

• Medical, dental, vision, long‑term disability, and life insurance.
• 401(k) matching.
• Generous holiday and paid time off schedule.
• Tuition reimbursement.
• Extensive health and wellness programs, including an Employee Assistance Program.
• Referral bonus program and more.