Personal Banker I

About the role

It’s about interactions more than transactions. At Frost, it’s about more than a job—it’s about having a flourishing career where you can thrive, both in and out of work. As a Personal Banker I, you are the first point of contact for many of our customers, setting the standard for what it means to bank with us. You’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services in an adaptable, integrity-driven team.

Our personal bankers believe in trust, integrity, and building relationships with customers across generations. They’re empathetic problem-solvers who consistently deliver a banking experience that makes people want to stop by and say hello.

Responsibilities

• Provide coverage in both personal banking and teller services while meeting consumer banking performance standards.
• Educate and advise customers on deposits, loans, and support for service or account maintenance issues.
• Demonstrate integrity and use good judgment in every situation to do what’s right for each customer.
• Perform teller services, including deposits, payments, and check cashing in compliance with bank policies and procedures.
• Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions.
• Manage risk and actively practice loss prevention.
• Attend teller and personal banking training to stay current with policies, laws, regulations, and Bank Secrecy Act requirements.
• Develop relationships with clients, becoming their trusted point of contact.
• Provide advice and guidance to help customers along their financial journey.
• Take action using Integrity, Caring, and Excellence to achieve all-win outcomes.

Requirements

• Required availability: Monday–Friday, 7:45am–6:15pm with rotating Saturdays, 8:45am–1:15pm.
• Exceptional customer service skills.
• Proficiency in Microsoft applications.
• Excellent written and verbal communication skills.

Preferred Skills

• Cash-handling experience.
• College hours.
• Experience in fraud prevention, protecting customers’ money, and building trust.

Benefits

• Medical, dental, vision, long-term disability, and life insurance.
• 401(k) matching.
• Generous holiday and paid time off schedule.
• Tuition reimbursement.
• Extensive health and wellness programs, including an Employee Assistance Program.
• Referral bonus program.

Schedule

Monday–Friday, 7:45am–6:15pm with rotating Saturdays, 8:45am–1:15pm.