Personal Banker I

About the role

First State Bank’s mission is to treat the community as our home, customers as our neighbors, employees as our family, and by so doing, create value for our shareholders. Our Core Values are: Genuinely Care, Trust, Relentless Improvement and Accountability. All FSB employees perform their daily job responsibilities following these guiding principles in all aspects.

Summary: Responsible for both teller and new account transactions, cross-selling bank products/services and resolving customer service issues. Process new accounts and transactions with accuracy and efficiency while delivering an overall professional customer service experience while adhering to banking regulations.

Responsibilities

• Processing deposit & withdrawal transactions
• Balance cash drawer and TCR (Teller Cash Recycler)
• Detecting & reporting fraudulent or suspicious activities
• Evaluating customer needs to suggest appropriate bank products & services
• Opening & processing all available new account types
• Taking wire requests
• Assisting customers with debit card and internet banking services
• Check ordering, stop payments, and closing accounts
• Problem resolutions & special requests
• Understanding loan options, including terms and rates (II, III)
• Consumer Loan application process (II, III)
• Complete In-Branch Closing process for Consumer Loan customers (III)
• Performing other miscellaneous customer service functions
• Assisting supervisor with cross-training other staff members (II, III)
• Build customer relationships through needs-based conversations that drive appropriate sales and customer loyalty.
• Ensure all activities align with compliance requirements and support fraud prevention standards.

Skills

• Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language – Knowledge of the structure and content of the English language including meaning and spelling of words, rules of composition, and grammar.
• If hired for a bilingual position – Must be proficient in both English and Spanish language.
• Mathematics – knowledge of arithmetic, algebra, and their applications.
• Excellent attention to detail.

Qualifications

• Oral Comprehension – ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression – ability to communicate information and ideas in speaking so others will understand.
• Problem Sensitivity – ability to tell when something is wrong or is likely to go wrong and know what steps to take to correct the problem (recognizing there is a problem).
• Information Ordering – ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules.
• Number Facility – ability to add, subtract, multiply, or divide quickly and correctly.
• Speech Clarity – ability to speak clearly so others can understand you both in person and over the phone.
• Near Vision – ability to review customer information on the computer, on documents as well as visually identify customer identity.
• Speech Recognition – ability to identify and understand the speech of another person.
• Mathematical Reasoning – ability to choose the right mathematical methods or formulas to solve a problem.
• Reading Comprehension – understanding written sentences and paragraphs in work-related documents.
• Physical Requirements – Lifting – ability to lift a minimum of 10 lbs. up to a height of 3-4 ft.; Standing/sitting – must have the ability to remain in stationary positions 75% of the business day; Dexterity – ability to operate a computer and other office machinery, such as a calculator, adding machine, copy machine and printer; Hearing – ability to exchange accurate information to customers relating to their accounts and/or banking procedures; Active Learning – understanding the implications of new information for both current and future problem‑solving and decision‑making; ability to learn technical material.