Personal Banker I

POSITION SUMMARY

At F&M, our personal bankers do more than handle requests; they establish and nurture lasting relationships with our valued customers. We are industry leaders because people trust us to handle their financial transactions with the utmost care and attention to detail. To continue this tradition of superior service and accountability, we’re looking for a qualified personal banker to join our team. Our ideal candidate will have experience with banking processes, money management, and customer service. First and foremost, you must be trustworthy and precise. Your contribution will reinforce our reputation as a trusted bank in the community.

OBJECTIVES OF THIS ROLE

• Evaluate needs of potential customers and offer appropriate financial products and services while utilizing BN Control.
• Prepare and compile new customer account information to open new deposit accounts - including signature cards, new account sheets, check orders, direct deposit, and automatic bill pay.
• Refer and schedule appointments with Home Loan Originators and educate customers on various home loan products.
• Provide ongoing relationship servicing by informing and advising customers of status or enhancements to current accounts to maintain goodwill and gain additional business. Also suggest resolution on account disputes and other account activity.
• Respond promptly to customer inquiries and requests and resolves difficult customer transactions and situations.
• Promote and cross-sell Bank products and services as appropriate to customer needs, including FM Investments.
• Generate new business to assist in meeting profitability goals of the office, and production goals set by retail leadership.

RESPONSIBILITIES

• May also fulfill those responsibility outlined in Teller Job Description
• Identify customer needs, provide information on new products and services, and refer customers to branch representatives.
• Meet and exceed partner referrals and sale production goals as set by retail leadership.
• Open requested accounts in adherence to bank guidelines
• Track, record, report, and store transactional information and special requests
• Provide a high level of customer service, providing answers and assistance with a smile
• Comply and satisfactorily pass tests for bank policy and regulatory compliance that apply to position.

QUALIFICATIONS

• High school diploma, and/or 3-5 years of retail banking experience.
• Basic math and computer skills
• Working knowledge of banking/financial products and services
• Cash-handling experience
• Excellent communication, customer service, and time-management skills
• Ability to pass a background check
• Strong dedication to accuracy and efficiency

ADDITIONAL REQUIREMENTS: Certificates and Licenses

• Valid Driver’s License
• Personal Banker Certificate
• Notary Public Commission

COMPLIANCE

As generally applicable to F&M Bank and commensurate with these job functions, this job role includes accountabilities for following Bank policies and related procedures, as well as regulatory requirements involving federal and state laws, regulations, and related guidance.

NON-EXEMPT/HOURLY COMPETENCIES

• Job Knowledge: Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
• Attendance: Employee is expected to adhere to the attendance and break policy and communicate with your supervisor about anticipated time off or modifications to break times.