Personal Banker I

About the role

At F&M, our personal bankers do more than handle requests; they establish and nurture lasting relationships with our valued customers. We are industry leaders because people trust us to handle their financial transactions with the utmost care and attention to detail. The ideal candidate will be passionate about empowering customers to meet their financial goals and have a thorough understanding of the customer’s transaction requirements. As the “Customer Ambassador” for the bank, you will provide exceptional service primarily through face-to-face interactions, educate customers, and refer appropriate products and services matching their needs.

Responsibilities

• Open deposit accounts and process regular transactions, such as receiving and paying out money, while maintaining accurate records of financial transactions.
• Educate customers about the bank’s sales and service delivery options and refer products and services that match their needs.
• Prepare and compile new customer account information, including signature cards, new account sheets, check orders, direct deposit, and automatic bill pay.
• Handle all deposit products, including Certificate of Deposit opening, closing, deposits, partial withdrawals, IRA opening, distributions, and contributions.
• Refer and schedule appointments with Home Loan Originators and educate customers on various home loan products.
• Provide ongoing relationship servicing by informing customers of account status or enhancements, resolving disputes, and suggesting solutions.
• Respond promptly to customer inquiries, resolve difficult transactions, and promote and cross-sell bank products and services, including FM Investments.
• Generate new business to meet profitability and production goals set by retail leadership.
• Answer telephone calls, take messages, provide information, and direct calls to appropriate staff.
• Greet bank visitors, provide information, and direct them to appropriate staff.
• Track, record, report, and store transactional information and special requests.
• Comply with bank policy and regulatory requirements, including passing tests for compliance.
• Adhere to Bank Secrecy Act (BSA), Anti-Money Laundering Act (AML), Office of Foreign Asset Control (OFAC), and USA PATRIOT Act requirements, including accurate completion of Currency Transaction Reports (CTR), Customer Identification, Customer Due Diligence, and reporting suspicious activities.
• May also fulfill responsibilities outlined in the Teller Job Description.

Requirements

• High school diploma.
• 2-4 years of retail banking experience preferred.
• Basic math and computer skills.
• Working knowledge of banking/financial products and services.
• Cash-handling experience.
• Excellent communication, customer service, and time-management skills.
• Ability to pass a background check.
• Strong dedication to accuracy and efficiency.

Additional Requirements

• Valid Driver’s License.
• Personal Banker Certificate (preferred).
• Notary Public Commission (preferred).

Schedule

This position is scheduled to work Monday – Saturday, generally with a day off and occasional extended hours as needed to accommodate business flow. On occasion, you may be asked to report to another location to fulfill staffing needs.

Pay

Pay Grade: B