Personal Banker I

Functions, Duties and Responsibilities

• Aid customers and staff with various retail, operations, and customer service support.
• Approve, deny, or hold checks being cashed or deposited.
• Verify customer balances and require proper identification and documentation.
• Review, implement, and ensure compliance with the Internal Control Review Program as assigned.
• Familiar with security equipment and understand safety precautions.
• Cross-trained in basic teller position functions to assist when needed.
• Open, cross-sell, and maintain deposit and investment products in compliance with bank policy and guidelines.
• Report and attempt collections of overdrawn or past due accounts.
• Support for various tasks including maintaining current and coin supplies, verifying balances, managing ATMs, ordering checks, documenting changes, answering phones, and questions, ensuring proper safe deposit box access, maintaining bait money, branch capture, redeeming savings bonds, buying and selling foreign currency, preparing cashier checks, selling gift and reloadable cards, temporary cards, wire transfers, verifying mail and night depository bags and envelopes, maintaining accurate logs, and other appropriate activities to support the bank's service reputation.
• Open and close the bank following proper security procedures.

Pay Rate

$19.00- $23.00 per hour, depending on qualifications. Saturdays are paid at double time.

Work Schedule

Monday - Friday between 8:00am - 5:00pm

Knowledge, Skills and Abilities

• Provide excellent customer service and work in a team environment.
• Ability to prioritize and make on-the-spot decisions regarding customer transactions, balancing customer satisfaction with potential risks.
• In-depth knowledge of all bank deposit products, services, and policies.
• Effective operation of all office equipment required to support this position, including personal computers, strong keyboarding skills, fax, scanner/copier, printer, phone system, and necessary applications, spreadsheets, databases, and presentation software.
• Alertness to fraudulent activity, dishonesty, questionable behavior, or improper handling of accounts and reporting to appropriate bank personnel.
• Strong interpersonal skills, attention to detail, positive attitude, and pleasant personality.
• Excellent oral and written communication skills.
• Display independent judgment.
• Excellent organizational skills, prioritization of workflow, adaptability, and flexibility.
• Ability to work in a fast-paced environment and think quickly and learn new tasks while maintaining high accuracy.

Training and Experience

• High school diploma or GED preferred.
• Cash handling and customer service experience preferred.

Benefits

Available to employees working 30 or more hours per week on the first of the month following date of hire. Includes medical insurance, including virtual telemedicine and mental health counseling, Health Savings Account, Flexible Spending Account (health, limited purpose health, and dependent care), dental insurance, vision insurance, life insurance (basic and voluntary), short-term disability insurance, long-term disability insurance, long-term care insurance, adoption assistance program, employee assistance program, Paid Volunteer Time Off, Paid holidays, 401(k) with company match (eligible on the first of the month following 2 months of employment), financial wellness education, free or reduced fees for banking products and services, Employee Referral Bonus.