Personal Banker (Float Team)

PRIMARY FUNCTIONS

• Opens and closes branches
• Signed Official checks in accordance with the transaction amount
• Provides exceptional service to the Bank’s customers regarding daily teller, servicing, new account transactions, addressing inquiries, understanding/determining needs, and resolving problems
• Processes customer transactions in an efficient, accurate and friendly manner
• Opens new accounts and accesses customer accounts to process online and offline transactions and corrections in an efficient, accurate and friendly manner.
• Accurately balances cash drawer daily
• Performs day-to-day branch operations including, ATM balancing, clearing cash items, adding or removing holds, under dual control will balance and process the vault and bag coin
• Utilizes needs-based sales/service techniques to elicit the needs of customers and match those needs to the Bank’s available products and services
• Consistently meets or exceeds sales goals
• Provides assistance to other branch employees and assists in training new employees
• Account maintenance including but not limited to: foreign and domestic wires, stop payments, address changes, account title changes, etc
• Fulfills the Bank’s policies and regulatory requirements

Requirements

• 2 years’ experience as a Teller Manager or Customer Service Representative is preferred
• Excellent communication, sales and customer service skills
• Basic math skills and the ability to multitask
• Strong computer skills, including Word, Excel, teller and platform bank systems.
• Strong customer focus
• High School Degree. Associate degree or higher preferred

Qualifications

• Flexible Schedule. Occasional late nights and Saturdays