Personal Banker Float I

POSITION SUMMARY

At F&M, our personal bankers do more than handle requests; they establish and nurture lasting relationships with our valued customers. We are industry leaders because people trust us to handle their financial transactions with the utmost care and attention to detail. To continue this tradition of superior service and accountability, we’re looking for a qualified personal banker to join our team.

About the role

The ideal candidate will be passionate about empowering customers to meet their financial goals and have a thorough understanding of the customer’s transaction requirements. Excellent communication is a critical trait necessary to educate customers and refer appropriate products and services matching their needs.

Responsibilities

• Open deposit accounts and complete the processing of regular transactions, such as receiving and paying out money and keeping records of money and negotiable instruments involved in financial transactions in an efficient and accurate manner.
• Provide personalized banking services to financial institution customers by performing the following duties:
• educate customers about the Banks’ sales and service delivery options and refer the appropriate products and services matching the customer needs.
• Evaluate needs of potential customers and offer appropriate financial products and services while utilizing BN Control.
• Prepare and compile new customer account information to open new deposit accounts - including signature cards, new account sheets, check orders, direct deposit, and automatic bill pay.
• Accounts include all deposit products including Certificate of Deposit opening, closing, deposits and partial withdrawals. IRA opening, distributions, and contributions.
• Refer and schedule appointments with Home Loan Originators and educate customers on various home loan products.
• Provide ongoing relationship servicing by informing and advising customers of status or enhancements to current accounts to maintain goodwill and gain additional business. Also suggest resolution on account disputes and other account activity.
• Respond promptly to customer inquiries and requests and resolves difficult customer transactions and situations.
• Promote and cross-sell Bank products and services as appropriate to customer needs, including FM Investments.
• Generate new business to assist in meeting profitability goals of the office, and production goals set by retail leadership.
• Answer telephone calls, take messages, provide information, and direct calls to appropriate staff as necessary.
• Greet bank visitors, provide information, and direct them to appropriate staff as necessary.
• Travel to assigned branch locations as directed by leadership as needed.

Requirements

• High school diploma
• 2-4 years of retail banking experience preferred.
• Basic math and computer skills
• Working knowledge of banking/financial products and services
• Cash-handling experience
• Excellent communication, customer service, and time-management skills
• Ability to pass a background check
• Strong dedication to accuracy and efficiency

Additional Requirements

• Certificates and Licenses
• Valid Driver’s License
• Personal Banker Certificate
• Notary Public Commission

Schedule

This position is scheduled to work Monday – Saturday, generally with a day off and / or occasional extended hours as needed to accommodate the flow of business. On occasion an employee may be asked to report to another location to fulfill staffing needs.

Compliance

Complies and satisfactorily passes tests for bank policy and regulatory compliance that apply to position. Includes accountabilities for following Bank policies and related procedures, as well as regulatory requirements involving federal and state laws, regulations, and related guidance.

Competencies

• Job Knowledge: Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
• Attendance: Employee is expected to adhere to the attendance and break policy and communicate with your supervisor about anticipated time off or modifications to break times.