Personal Banker - Englewood (Full-time)

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania, and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees’ experience.

About the Role

As a Personal Banker at Provident Bank, your primary role is to establish relationships with customers and prospective customers to understand, identify and satisfy their financial needs and to provide a positive customer experience while conducting transactions during every branch interaction. The Personal Banker position is a dynamic role that performs both transaction and sales and service duties. Responsibilities may vary day to day based on the needs of the branch office.

Responsibilities

• Respond to customer needs by processing a variety of financial transactions, including but not limited to opening accounts, cross-selling, tele-consulting, developing relationships through a book of business, servicing accounts, check cashing, withdrawals, deposits, loan payments.
• Greet customers and perform customer needs-based assessments.
• Research and resolve account issues and/or inquiries.
• Promote organizational products and services by referring current or prospective customers to other departments within the organization.
• Meet sales expectations, including deposit, loan, and revenue goals, generating sales and referrals, and managing and balancing cash drawers.
• Assist the Assistant Branch Manager with daily branch responsibilities, end-of-day functions, and reporting according to branch tasks, policies, and procedures.
• May be eligible to obtain Life and Health Licensing.

Key Responsibilities

Sales

• Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy customer needs.
• Promote bank products, refer or resolve customer inquiries concerning accounts or other banking services.
• Actively refer customers for commercial products or services to branch manager, market manager, or appropriate business partner.
• Exceed customer expectations through active engagement, commitment, and dedication to servicing and building customer relationships.
• Advance the Bank's Corporate Sales Program through consultative needs assessments of customers, developing new relationships, expanding existing ones, and managing and growing a book-of-business.

Service

• Identify opportunities with customers and prospective customers through lobby management.
• Assist customers and prospective customers with digital technologies and provide referrals to other lines of business.
• Help maintain cost efficiency to achieve goals of the branch; assure quality of customer service and adherence to sales and brand standards.
• Execute expectations for a positive customer service experience.

Operations

• Ensure operational and financial safety and soundness in accordance with Bank’s policies, compliance, and applicable laws and regulations.
• Leverage lobby management as a tool for controlling and mitigating risk.
• Establish customer identity according to guidelines and adhere to all other compliance procedures.
• Assist branch management with branch operations as needed.
• Perform transactions including but not limited to check cashing, withdrawals, deposits, and loan payments.
• Prepare and/or complete Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions.
• Assist in training other branch employees.
• Provide support to the contact center when there are high call volumes.
• Handle customer inquiries by telephone.
• Provide access to safe deposit boxes.

Requirements

• High school diploma or GED.
• Minimum of 6 months of sales and service experience in a customer-facing retail environment.
• Strong interpersonal skills, including listening, written, and verbal communication.
• Ability to work a flexible schedule based on the needs of the business.
• Demonstrate a positive and professional demeanor with all customers and co-workers.
• Strong math and analytical skills.
• Understand and adhere to safety and security practices.
• Demonstrate and apply good relationship-building skills.
• Proficient at establishing strong connections with customers and prospective customers through consultative conversations, affording presentations of sales opportunities.
• Strong customer service/advocacy skills.
• Strong organizational and time management skills.
• Strong PC skills. Ability to quickly learn various computer programs, including Microsoft Office.
• Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence.

Preferred Qualifications

• Prior retail banking experience.
• Life and Health Licenses to support investment program.

Working Conditions

• Retail Banking Branch Areas.
• Work is mainly performed under general office conditions in a retail-banking establishment.
• Willing and able to work required overtime.
• Willing and able to travel to other locations/branches.
• Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.
• Lifting from 5 to 25 lbs. (Coins).
• Prolonged sitting/standing.
• Occasional bending or stooping (to retrieve coins from individual vault).
• Work is performed in a normal office environment. Noise levels are usually moderate.
• May also involve travel to customers and property locations.

Pay

$18.41 - $23.03 per hour. Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs. This role is incentive eligible based upon company, business, and/or individual goal achievement and performance.

Benefits

• Paid time-off (PTO) and Holiday (PTO).
• Health and Wellness benefits including Medical, Dental, and Vision Plans.
• Flexible and Health Savings Accounts.
• 401(k) Retirement Plan.
• Disability Insurance.
• Employee Assistance Program.
• Basic Life Insurance.
• Company-sponsored Tuition Disbursement and Loan Repayment programs.
• Voluntary benefits including Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity, and Legal plans.