Personal Banker- Chester Springs Banking Office

About the Role

WSFS Bank's Personal Bankers will be responsible for providing products and services to enhance our Customer relationships. The incumbent will get to know their customers, understand and educate them regarding their financial needs, and recommend the appropriate products and services through in-person interactions and outbound calling efforts. This role will be responsible for opening new accounts and submitting loan applications. The incumbent will comply with Bank policies and procedures, as well as regulatory banking requirements. Personal Bankers will resolve customer service issues and perform account maintenance requests for customers as needed, while also recommending and promoting the Bank's digital banking services. Additionally, this role will assist Customers with teller transactions and will be responsible for processing various transactions in a timely, efficient, accurate, and friendly manner.

Training

We provide a continuous learning environment, challenging work, and opportunities for advancement. Our Personal Bankers are provided with a series of classroom and hands-on experiences at various banking offices to apply the knowledge and skills learned. Each Associate will be positioned for success over a 4-6 month training period with the necessary knowledge needed to provide stellar service and become an engaged member of the organization. Training covers applications used to conduct transaction processing and account opening, referral techniques, customer service, and relationship building. You will also be trained in relationship-building methods and referral techniques in order to make the best product and service recommendations for your customers and expand your branch's customer base.

Schedule

• Full-time 40-hour/week position with a flexible rotating weekly schedule
• 2-3 Saturdays per month are required
• Schedule can change at any time based on business needs
• Monday - Friday 8 AM – 6 PM, Saturday 9 AM – 1 PM

Qualifications

• High School Diploma or equivalent is required
• At least one year of face-to-face customer service experience required
• One year of previous banking experience is required
• Previous cash handling experience is required
• Prior consultative sales experience is required
• Proven ability to work with customers in an enthusiastic manner
• Previous experience in a retail sales environment is strongly preferred
• Proven ability for attention to detail
• Ability to use and learn multiple banking and software programs
• Proven, excellent customer service skills
• Excellent oral and written communication skills
• Ability to market Bank products and services
• Must be legally authorized to work in the United States without an employer-sponsored petition for a visa, such as an H-1B visa. WSFS Bank does not intend to file any visa applications in connection with this opening.

Pay

Salary Range: $37,440 - $52,800. Individual base pay may vary on additional factors such as the candidate's experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs. In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards.

Benefits

• Medical, dental, and vision coverage
• 401(k) plan
• Life, accident, and disability insurance
• Flexible spending accounts (FSAs) and health savings accounts (HSAs)
• Wellness programs
• Paid parental leave, military leave, vacation and other paid time off
• Sick leave in accordance with applicable state laws
• Paid holidays