Personal Banker Canyon District

Wells Fargo · Spanish Fork, UT · 2 wk ago

FinanceFull-time

About the role

Wells Fargo is seeking an Associate Personal Banker (SAFE) for our National Branch Network as part of the Consumer Banking and Lending division. In this frontline role, you will build relationships with customers by supporting everyday banking needs through in-branch interactions, scheduled conversations, and proactive outreach. You will learn about customers' goals and connect them to the right banking products, services, and digital tools to help them manage their finances with confidence. You will support account openings, service requests, and credit applications while working closely with branch teammates to deliver a consistent, high-quality customer experience. Success is driven by strong relationship building, sound judgment, and the ability to balance service with growth.

This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.

Responsibilities

Build lasting customer relationships through proactive, meaningful conversations that support financial well-being and deepen engagement
Lead discovery-driven conversations to understand customer needs and connect them with relevant banking products, services, and solutions
Drive branch growth by identifying opportunities, promoting solutions, and making appropriate referrals to meet customer and business goals
Support everyday banking needs, including new account openings, service requests, and credit applications
Perform cash handling and teller line activities, accurately processing transactions while maintaining compliance and operational standards
Demonstrate comfort using and adopting digital tools and technologies to enhance the customer experience and support evolving banking needs
Deliver accurate, compliant service while exercising sound judgement within defined risk controls
Collaborate with branch teammates to coordinate seamless handoffs to licensed bankers or other specialists, ensuring customers are connected to the right expertise
Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions
Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications
Develop understanding of bank products and services to connect to customers' needs
Interact with customers to demonstrate care and build relationships
Provide appropriate options for bank products and services to customers
Refer customers' financial needs to other bankers and partners as needed
Maintain cash drawer, cash handling and balancing, and complete service-related tasks as needed

Requirements

6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Bilingual speaking and listening proficiency in Spanish/English
Ability to work a schedule that may include most Saturdays
Must take and pass required language assessment
SAFE registration at the time of employment (Wells Fargo will initiate the process immediately after your employment start date)
Must meet Consumer Financial Protection Bureau qualification requirements for Loan Originators (LO), including financial responsibility, character, general financial fitness, and criminal background standards
This position is not eligible for Visa sponsorship

Desired Qualifications

Customer service focus with experience handling complex transactions across multiple systems
Experience proactively engaging with customers through outreach via phone or email
Ability to educate and connect customers to technology and share the value of mobile banking options
Experience working with others on a team to meet customer needs
Experience fostering and developing strong customer relationships
Ability to build strong relationships with internal partners
Ability to follow policies, procedures, and regulations
Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
Ability to interact with integrity and professionalism with customers and team members
Prior experience in financial services or a highly regulated, customer-facing role
Comfort initiating outreach (calls, emails, or other channels) to strengthen relationships and identify opportunities
Demonstrated comfort with digital tools and technology, with the ability to quickly learn new systems
Proven ability to collaborate with teammates and partners to resolve needs and deliver a seamless customer experience
Relevant military experience including working with military protocol, personnel benefits management, or related areas

Benefits

At Wells Fargo, we believe that a meaningful career is much more than just a job—it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. You'll have access to robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Wells Fargo has been recognized as a top employer, ranking in the top five on the 2026 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S.

Locations

Provo, UT (BYU - 800 E Campus Dr Rm WSC-2930)
Draper, UT (322 East 12300 South)
Orem, UT (140 W. 800 N.)
Highland, UT (5285 W. 11000 N.)
American Fork, UT (797 W. State Road)
Nephi, UT (3 N. Main Street)
Price, UT (180 E. Main)
Provo, UT (86 N. University Ave.)
Saratoga Springs, UT (841 N Redwood Rd.)
Spanish Fork, UT (251 E. 1000 N.)
Springville, UT (119 S. Main Street)
Lindon, UT (639 N. State Street)
Orem, UT (456 E 1150 S)