Personal Banker

Job Summary

ESSENTIAL FUNCTIONS

• Provides excellent customer service and operational quality in support of established SBIC standards.
• Achieves highlevel professional standards with work processes and outcomes; completes servicing transactions accurately and efficiently, which may include, maintaining a cash drawer, cash handling and balancing.
• Maintains accuracy and completeness in work; produces quality results.
• Manages and oversees branch customer accounts, including opening, closing, and monitoring of transactions.
• Processes customers’ deposits, withdrawals, cash advances, stop payments, blocks, wire transfers and any other transaction needed by the customer.
• Develops strong knowledge of bank products and services; recommends bank services that align with customer needs and cross sells effectively.
• Leverages tools and resources to ensure accurate and consistent information of bank products and services and connects those to customer needs.
• Researches customer inquiries and ensures satisfactory resolution.
• Solves technical and tactical issues related to account opening process, teller and customer service transactions.
• Analyzes customer information to identify opportunities for growth and expansion of services and advises Branch management.
• Assists management with planning and execution of visibility activities to achieve Branch business targets, including sales/marketing and advertising campaigns.
• Calls for assessing customer service and for growing customer portfolio.
• Sets up and attends customer appointments relating to assistance with new and existing accounts.
• Maintains records/ log for various follow up calls/ lead generation etc. as applicable.
• Supports Bank compliance efforts by completing compliance and other technical training workshops as assigned.
• Ensures compliance with all Bank policies and procedures, as well as applicable state and federal banking regulations including but not limited to: BSA and OFAC requirements, Regulation E, Regulation GG, and ACH Rules.
• Completes compliance and other technical training workshops as assigned.
• Reviews reports to detect Suspicious Activity and files required reports to the BSA Officer or designee as found.
• Adheres to Bank policies and procedures and complies with all United States Federal and State Regulations including the Bank Secrecy Act, AntiMoney Laundering Act, Elder Abuse Law, USA PATRIOT Act, and OFAC laws and their implementing regulations.
• Complies with Wage and Hour regulations, including but not limited to taking meal and rest periods timely, recording time accurately, and reviewing/approving timecard.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to meet minimum qualifications.