Personal Banker

Location: 12262 Frankstown Rd, Pittsburgh, PA 15235

Schedule

Monday - Thursday: 8:30 am – 5:00 pm; Friday: 8:30 am – 6:00 pm; Saturday: 9:00 am – 12:00 pm (must be flexible around branch hours).

Pay

Salary range: $20.00 – $39.09 per hour.

Responsibilities

• Profile customers to determine financial services needs and refer customers to other Line of Business partners when appropriate.
• Open loan and deposit accounts.
• Achieve individual goals including loan and deposit production and other sales goals as assigned by branch management.
• Complete Sales Platform training as assigned by Consumer Bank Training.
• Demonstrate product knowledge, sales aptitude, and service expectations.
• Execute expectations outlined in the Branch Playbook.
• Obtain CARE certification within 6 months of hire.
• Utilize sales tools (e.g., LoanFit, sales binder) to enhance customer experience and sales conversation.
• Complete the S&T Sales process and customer‑focused conversation with each customer, documenting notes in the appropriate system.
• Input loan applications using appropriate LOS software and coordinate loan document preparation.
• Open new deposit accounts and produce signature cards, certificates of deposit, and other deposit documents.
• Use CARE skills, product knowledge, and knowledge of policies and procedures to suggest additional bank services (other loan accounts, deposit services, insurance products) and make referrals to Mortgage, Wealth Management, Financial Services, Business Banking, Elavon, Elan, Private Banking, Evergreen, Deluxe, etc.
• Contribute to branch goals and sales and service standards as outlined in the branch playbook and detailed by branch management.
• Execute professional sales and service behaviors aligned with the Bank’s Our Shared Future purpose, five values, and core drivers.
• Follow up on loans and deposit accounts opened and correct deficiencies or document exceptions in a timely fashion.
• Utilize the Sales & Service guide to complete proposed campaign calls on new and existing customers to generate new business as outlined in the Branch Playbook.
• Assist branch management in coaching staff regarding the S&T Sales process and expectations.
• Maintain good working relationships with bank employees in other departments and business lines; demonstrate strong interpersonal skills, ability to work independently and as a team player.
• Complete NLMS requirements as part of the S.A.F.E. Act certification; provide proof of registration with the registry and verification of a unique identifier as required upon hire and/or prior to performing Mortgage Loan Originator duties; maintain registration annually.
• Perform other duties as assigned to support successful branch operation.

Requirements

• Education: High school diploma or equivalent, plus specialized training or a two‑year degree.
• Experience: Two to five years of general experience required; specialized experience preferred.
• Physical Demands: Operates a keypad device ~70% of the day; electronic equipment ~10%; office equipment ~10%; standing 2 hours per day (straight); sitting 5 hours per day (leaning); routinely lifts up to 10 lbs., 2 times per day; maximum lift 20 lbs., one time per day; occasional lift/move up to 50 lbs.; manual dexterity for typing/data entry up to 40% of the business day; close vision 18”‑20” for computer work; reasonable accommodations may be made for individuals with disabilities.